Divya Mudliar Email and Phone Number
Results-Driven Quality Specialist | ML Data Analyst | Customer Service Representative🌟 About Me:Seasoned Quality Specialist at Amazon Development Centre with expertise in conducting meticulous audits on customer-submitted data. Adept at preparing detailed summaries, implementing process improvements, and fostering positive customer relationships across diverse geographies.🚀 Key Skills & Achievements:Audits & Compliance: Conducts comprehensive audits ensuring accuracy and compliance, earning accolades such as Best Gold Auditor in 2021 and Best Silver Auditor in 2022.Communication & Leadership: Effectively communicates feedback to customers in 5+ countries, provides training to new hires, and takes ownership of team huddles for improved operational efficiency.Data Analysis & ML: Previously worked as an ML Data Analyst managing 2500 data jobs daily, contributing to the accuracy enhancement of machine learning models.Process Improvement: Proactively participates in process improvement initiatives, demonstrating an ability to fix issues through root cause analysis and implement solutions for increased productivity.🌐 International Exposure:Operates in a global context, supporting accuracy improvement across programs, and ensuring uniformity in audit processes on a global scale.🏆 Recognition & Engagement:Consistently maintained top metrics with Rank 1 for two consecutive months.Actively involved in engagement activities, serving as the Fun Activity POC since October 2021.🎓 Professional Development:Yellow Belt Certified, showcasing dedication to continuous learning. Possesses technical knowledge in MS Office, strong interpersonal skills, and a quick adaptability to new challenges.🌈 Passionate & Adaptable:Passionate about driving business results, meeting aggressive deadlines, and contributing to reducing handling time while enhancing the quality of work.Let's Connect: Open to networking and exploring opportunities in quality management, data analysis, and process improvement. Eager to bring my skills, achievements, and adaptability to new challenges!
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Quality SpecialistAmazon May 2021 - PresentAs a Quality Specialist at Amazon, I conduct precise audits on customer-submitted data, ensuring accuracy and compliance. I excel in preparing detailed summaries and improvement recommendations, approved by managers. Effective communication spans 5+ countries, fostering positive client relationships. I drive accuracy improvement initiatives through insights, training new hires, and enhancing team productivity. With a proactive approach, I organize team huddles, participate in process improvements, and ensure uniform auditor calibration. My role involves root cause analysis, implementing fixes, and strategic enhancements to boost productivity. I consistently analyze data, measuring quality control effectiveness.
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Ml Data AssociateAmazon Mar 2020 - Apr 2021As a skilled professional experienced in data annotation for machine learning, I have successfully managed and supervised 2500 data jobs daily with a strong emphasis on accuracy. My role includes utilizing data annotation tools for various projects, ensuring precision and adherence to quality standards within the team. I actively contribute to the enhancement of processes by identifying and reporting anomalies in jobs, communicating trends to management, and providing crucial support to new hires to facilitate their learning curve.My commitment to operational excellence is reflected in consistently meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) on a daily basis. I possess a comprehensive understanding of performance metrics and process requirements, driving positive business outcomes in a dynamic live environment. Additionally, I thrive in meeting predetermined productivity targets and quality standards, often within aggressive deadlines.I contribute to continuous improvement initiatives by actively participating in process enhancements aimed at reducing handling time and elevating the overall quality of work. My dedication to efficiency, accuracy, and process innovation makes me a valuable asset in the realm of data annotation and machine learning.
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Customer Service RepresentativeSynchrony Jun 2019 - Feb 2020Hyderabad, Telangana, IndiaAs a dedicated Customer Service Representative at Walmart, my primary responsibility involved validating checks sent by Synchrony Bank through meticulous scanning, with a focus on accuracy enhancement. I consistently met and exceeded Productivity Targets and Accuracy metrics, actively contributing to the continual improvement of work quality.During peak periods and when the team faced low bandwidth, I provided valuable support by willingly working overtime to maintain operational efficiency. I ensured the daily achievement of Key Performance Indicators (KPIs) and adherence to Service Level Agreements (SLAs), showcasing my commitment to meeting performance standards.An integral part of my role was to guarantee that audit process definitions were kept up-to-date in line with the latest root causes and error classifications. This proactive approach reflected my commitment to maintaining high standards of accuracy and compliance in the validation process.
Divya Mudliar Education Details
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8.56 Sgpa
Frequently Asked Questions about Divya Mudliar
What company does Divya Mudliar work for?
Divya Mudliar works for Amazon
What is Divya Mudliar's role at the current company?
Divya Mudliar's current role is Quality Specialist at Amazon Development Centre | Driving Accuracy, Process Improvement & Positive Customer Relationships |Process Enhancement Expert.
What schools did Divya Mudliar attend?
Divya Mudliar attended Nagpur University.
Who are Divya Mudliar's colleagues?
Divya Mudliar's colleagues are Shankar Marella, Ahmed Hassan, علي محمد, Fatima Alzahra, Manmeet Singh Banga, Gaming Server, Miriam Ngige.
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Divya Mudliar
Ms In Management Of Technology (Mot) @ Nyu'26 | Former Manager @Amazon | Top Graduate (Gold-Medalist) - Mechanical Engineering '22, Vit-Ap UniversityNew York, Ny -
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