Divya Niraula Email & Phone Number

New York, NY, US

• Developed and Executed Business Strategies: Identified target markets and implemented strategies to drive business growth, resulting in a 20% increase in client acquisition over 10 months.
• Client Relationship Management: Maintained strong client relationships by providing ongoing support, managing expectations, and ensuring consistent service delivery, which led to a 30% increase in client retention.
• Market Analysis and Competitor Research: Conducted market research and competitor analysis to identify new business opportunities, aligning Mango Software Solutions’ offerings with industry demands.
• Sales Pipeline Development: Managed and streamlined the sales pipeline process, from lead generation through closure, increasing conversion rates by optimizing touchpoints.
• Product and Service Promotion: Developed tailored marketing and promotional strategies for products, leading to a 15% increase in upsell opportunities.
• Cross-functional collaboration: Worked closely with product, marketing, and customer support teams to create a cohesive client experience, ensuring client needs were effectively communicated and addressed.

• Digital Library Management with “GyanSangalo” Software: Utilized the GyanSangalo software to manage library resources, ensure efficient cataloging, and streamline access to digital and physical collections.
• Assistance in Library Management System (LMS): Supported the implementation and maintenance of the Library Management System, improving the accuracy and organization of library records and automating circulation.
• Administrative Support: Assisted with various administrative tasks, including inventory management, report generation, and facility coordination, contributing to a well-organized library environment.
• Dashboard Operations in Office Applications: Managed and utilized dashboards in applications such as Profiler and Doko to monitor library analytics, track usage statistics, and provide actionable insights for improving.
• Resource Allocation and Budget Planning: Assisted in budgeting and resource allocation to enhance library resources, ensuring a balanced selection of new materials based on student and faculty needs.
• User Assistance and Training: Provided guidance and training for students and faculty on using the library systems and navigating digital resources, enhancing the overall user experience.

Kathmandu, Bāgmatī, Nepal

• Operational Strategy and Execution: Developed and implemented operational strategies to optimize workflows, increase efficiency, and reduce costs, resulting in a 25% improvement in overall productivity.
• Resource Management and Allocation: Managed resource allocation across departments to ensure optimal productivity, including staff scheduling, budgeting, and procurement of necessary supplies.
• Performance Monitoring and KPI Management: Established and monitored key performance indicators (KPIs) to track progress against goals, analyzing data to identify areas for improvement and implementing solutions.
• Process Improvement Initiatives: Led process improvement initiatives to streamline operations and reduce turnaround times, including adopting new tools and practices, saving 15% in operational costs.
• Team Leadership and Staff Development: Supervised and mentored a team of 10 employees, conducting training sessions and professional development workshops to improve team performance and satisfaction.
• Cross-functional Collaboration: Collaborated with marketing, finance, and customer service teams to align operational objectives with broader business goals, enhancing service delivery and client satisfaction.

Anamnagar

• Report Writing and Analysis: Authored comprehensive reports on pressing socio-political issues in Nepal, providing well-researched insights and actionable recommendations to inform organizational strategies.
• Proposal Development and Funding Research: Assisted in drafting project proposals and identified funding opportunities from international and local donors, contributing to resource mobilization for program initiatives.
• Capacity Building Support: Played a key role in organizing thematic training sessions for human rights defenders in various district chapters, enhancing local capacity to address human rights issues effectively.
• Stakeholder Engagement: Coordinated with district-level stakeholders and human rights activists to facilitate discussions and align on shared goals, fostering collaboration and mutual support within the community.
• Data Collection and Documentation: Gathered and documented information from training sessions and field activities, providing valuable data for internal reports and external communications.
• Event and Logistics Coordination: Assisted in the logistics and planning for training sessions, including participant management, venue coordination, and material distribution, ensuring smooth execution of events.

Master'S Degree, Rural Development

Bachelors In Social Work, Liberal Arts And Sciences/Liberal Studies