- Provided first-line technical support to over 150 end-users, resolving 85% of incidents within the first 24 hours. - Diagnosed and resolved hardware, software, and network issues, contributing to a 20% reduction in downtime. - Assisted in the management and maintenance of company-wide IT infrastructure, leading to a 30% improvement in system performance. - Managed and documented support tickets using a ticketing system, achieving a 95% customer satisfaction rating. - Trained 10+ new team… Show more - Provided first-line technical support to over 150 end-users, resolving 85% of incidents within the first 24 hours. - Diagnosed and resolved hardware, software, and network issues, contributing to a 20% reduction in downtime. - Assisted in the management and maintenance of company-wide IT infrastructure, leading to a 30% improvement in system performance. - Managed and documented support tickets using a ticketing system, achieving a 95% customer satisfaction rating. - Trained 10+ new team members on company protocols, resulting in a 15% improvement in team efficiency. Show less

Setting up network hardware such as routers, switches, firewalls, and access points, and configuring them according to network design specifications and security requirements.Troubleshooted network connectivity issues, ensuring timely resolution and minimal downtime.Implemented and monitored network security measures to safeguard against cyber threats.Provided technical support to internal users regarding network access and device troubleshooting.Upgrade, manage, and maintain… Show more Setting up network hardware such as routers, switches, firewalls, and access points, and configuring them according to network design specifications and security requirements.Troubleshooted network connectivity issues, ensuring timely resolution and minimal downtime.Implemented and monitored network security measures to safeguard against cyber threats.Provided technical support to internal users regarding network access and device troubleshooting.Upgrade, manage, and maintain firewalls, VPN (SSL & 3 site-to-site), router, switches, and other network equipment.Deployed and configured workstations, applications, and inventory management via Manage Engine Desktop Central. Show less

Delivering IT based solutions, services, and support to meet business needs within department policy, principles, practices, and procedures.Define, analyse, recommend, and implement technical solutions to business systems problems using Microsoft Azure and MS’s Saas based Agile technologies.Managed the project and led the development team.Handled both frontend UI and Api.Worked on energy-related management products and government portals.Responsible for client communication… Show more Delivering IT based solutions, services, and support to meet business needs within department policy, principles, practices, and procedures.Define, analyse, recommend, and implement technical solutions to business systems problems using Microsoft Azure and MS’s Saas based Agile technologies.Managed the project and led the development team.Handled both frontend UI and Api.Worked on energy-related management products and government portals.Responsible for client communication and product flow management. Show less