I have total 9 year work experience BUSINESS ANALYSIS✓Elicit & Translater Business Requirements to user stories/BRD/FRD/SRS✓Conduct gap analysis/scope analysis/impact analysis on business process using techniques like use diagram (data flow modeling) / BPMN ( process modeling)/ flow charts✓Prioritise Requirements using MOSCOW and Business value method ✓Deliver Requirements Documents like BRD/FRD/SRS/Use Case/ Process Flow/ Traceability Matrix/ Mind Map/ Change Requests/SRS/✓Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solution by Designing a Change Strategy ✓Communicate client Business Requirements by constructing easy to understand data and process models✓Verification/ Validation of requirements to ensure they deliver business value by conducting various Review and workshops with clients✓Conduct Gap analysis/scope Analysis/ Impact Analysis on Business Process Using techniques like use Case diagrams ( UML) / Context Diagram ( Data Flow Modelling) / BPMN ( Process modeling) Flow charts ✓Organize & Lead Requirement gathering (elicitation) meetings using techniques like Interview, Questionnaires, Interface Analysis, Documents Analysis, Brainstorming session and Business value method.✓Perfomed quality assurance ( functional testing)and user acceptance testing facilitating on-time, on budget and acclaimed "go-live" of the application✓Act centre point of contact for all project activities liaising with Delivery Manager.AGILE AND SCRUM✓Product Backlog by Written User Stories and Acceptance criteria.✓Manage Sprint Planning, Sprint Cycles, Scrum Meeting and Retrospectives.✓Assist Product Owner with right sizing product backlog by distinguishing the user 'wants ' from 'must haves'✓Help PO create the Product Backlog, Refinement and Privatization✓Working closely with stakeholders, client, End User experience, Sprint Team And monitor deadline.Personal Banker✓handle HNW cleint and also completed achieved annually target.✓ Advice customer good investment options as well as Mutual funds also✓ Customer service as per customer requirements and also help them to solve their problems and query.✓ good in customer service as well as maintaining relationship with clients ✓ As per customer requirements given them all type of laon i.e Personal loan, business loan, bank guarantee, OD CC, FD Against OD.✓ manage HNW customer handle their queries and questions to them ask them for any requirement and also solve their queries and services.
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Business AnalystIndigo Consulting Feb 2023 - Jun 2024Mumbai, Maharashtra, India -
Customer Success Project ManagerIndigo Consulting Feb 2023 - Jun 2024Mumbai, Lower Parel• Conducted Gap Analysis\ scope Analysis\ Impact Analysis on business processes using techniques like use case diagrams (UML)\ Context Diagrams (Data Flow Modelling) \ BPMN (process modelling) \ Flow charts using Visio and Lucid charts.• Documented the user stories with Acceptance criteria, prototype, Business Process value, and Precondition.• Analysis and discussion on BRD with the client to understand the requirement.• Measure the requirements and propose the project plan with the necessary details.• Working closely with the Level 1 support team to remediate any existing production bugs in the system. • Assigning the existing task or production bugs to the developer through the issue management tracker (JIRA).• Working closely with Various other internal squads to complete the JIRA on time.• Worked closely with developer for new enhancement of existing workflow including change in existing re-architecture.• Elicited stakeholder feedback and collaboration at regular meetings.• Delivered software solutions consistent with a product roadmap, release plan milestones, and key performance indicators.• Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions, and Focus Group Discussions. -
Customer Success Project ManagerTlg India Pvt Ltd, Indigo Consulting Jan 2023 - Jun 2024Mumbai Lower Parel W
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Deputy Manager BaHdfc Bank Mar 2020 - Aug 2022Mumbai, Maharashtra, IndiaI have total 8 & 1/2 years of work experience BUSINESS ANALYSIS (2 & 1/2 yrs)• Working for HDFC bank making technical documents for pre-approved loans using flow charts, and diagrams, using Jira tools.• Making documents of loan for quick (10 sec) loan disbursement and how their journey will start what type of options are mandatory and how it works and all.• documentation of which document should be uploaded and which customer will take that loan should be written.• Adapted workflow to meet business needs.• Wrote detailed proposals covering system specifications, resource requirements, and timelines• Initiated updates to systems, enhancing workflows and adding new functionalities.• Analysed the business' current work practices to recommend improvement action.• Expanded and modified systems to strengthen workflow.• Gathered and defined user requirements for system updates.Conducted AS-IS and TO-BE Analysis and suggested Fit for Business solutions by designing a Change strategy.• Cooperated with project partners to develop system analysis and new system design based on client specifications.AGILE AND SCRUM•Product Backlog by Written User Stories and Acceptance criteria.•Manage Sprint Planning, Sprint Cycles, Scrum Meeting and Retrospectives. Assist Product Owner with right sizing product backlog by distinguishing the user 'wants ' from 'must haves'•Help PO create the Product Backlog, Refinement and Privatization. Working closely with stakeholders, client, End User experience, Sprint Team And monitor deadline.•Also have experience of person banker handed 150prtfolio customer and also all retail assets with investment plan and mutual fund, sales target archive. -
Personal BankerHdfc Bank Mar 2019 - Feb 2020• To handle customer queries and complaints in the bank, operation work.• Processed customer requests for statements, ordering additional checks and updating customer personal information in the database.• Handling locker, allotting locker to customer,• (CASA) (FD/RD) (NEFT/RTGS/FUND TRANSFER), Customer service, customer operation, Cross-selling products, assets products, loans, selling investment plans like Mutual funds and life insurance. Front desk officer handling all walking customers.• Handling privilege customers and services to clients and fulfilling their requests before (TAT).• Keeping follow-up track for customer requirements.• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify their portfolios. Achieved consistent recognition as a top sales performer. Conducted detailed financial reviews for business clients to sell appropriate products to fit client’s needs.• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit. Answered customer questions and explained available services such as deposit accounts, bonds, and securities.• Completed my annual target in 3 months and achieved my goals, making my own HNW portfolio of 150 customers and above. -
Senior OfficerIcici Bank Mar 2017 - Aug 2019Vasai, Maharashtra, Indiawork with ICICI BANK AS SENIOR OFFICER with Saving account and current account handle customer service and queries and also work with branch banking target, handle with customer good saving investment plan and mutual fund plan and sales target. -
Front Office AssistantLucky Motors Feb 2015 - Mar 2017Goregaon, Maharashtra, India -
OfficerHdb Financial Services Ltd. May 2014 - Jan 2015Mira Bhayandar, Maharashtra, India
Divya Pawar Education Details
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Mk Shah College Of CommerceBusiness/Commerce, General -
Higher Education/Higher Education Administration
Frequently Asked Questions about Divya Pawar
What is Divya Pawar's role at the current company?
Divya Pawar's current role is Business Analyst Certified | Agile Business Analyst, ECBA CCBA Trained, PSM PSPO Trained, Agile Scrum, Basic to Advanced Power BI, Customer Success Project Manager, BA - indigo Consulting. Ex-Deputy Manager (HDFC Bank),.
What schools did Divya Pawar attend?
Divya Pawar attended Weschool Exed, Mk Shah College Of Commerce, New English High School & Junior College, Vasai West.
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