 Talented and profit driven techno-functional expert with an eventful career of 15+ years studded with professional brilliance predominantly in the areas of Projects Management, Service Delivery, Accounts Management, IT Operations, Risk Management, Process Management, IT Service Support including Incident, Problem & Change Management, etc. Possess comprehensive business and technical skill set for handling delivery assignments for various platform technologies coupled with established credibility in providing domain support for managing technical support operations round the clock - capable of providing active technical support to the customers. Demonstrated capabilities in managing process verticals with strong background in implementing process improvements, and quality initiatives to meet the defined SLAs; formulating strategies for running successful process operations, developing Business Continuity Plans, Procedures, and Service Standards for Business Excellence. Highly skilled in providing end-to-end Customer Service Delivery Solutions along with in strong capabilities implementing the Service Delivery Process covering Capacity Management, Service Level Management, Information Security Management, Release Process, Resolution Process, Relationship Process and Control Process. Dexterity across leading delinquent accounts, recovery planning, effectuating risk policies and implementing mechanisms to mitigate risks. Demonstrated ability in review and analysis of potential fraudulent activities coupled with analytical abilities, comprehensive problem detection/ solving abilities Acknowledged trouble shooter and a key decision maker with well-honed skill set in collaborating with cross-functional teams and deploying technology to build successful solutions; capable of leading and managing multi-sited project teams while ensuring judicious resource allocation and utilization.