Divya Prasad

Divya Prasad Email and Phone Number

ATSE @Salesforce | 4x Salesforce Certified | Trailhead Double Star Ranger | Sales Cloud Expert | Customer Communication and Digital Sales Leader | Data Analytics Enthusiast @ Salesforce
san francisco, california, united states
Divya Prasad's Location
India, India
About Divya Prasad

Welcome to my LinkedIn profile! I am a result-driven Salesforce Technical Support Engineer and Administrator with over 5 years of experience specializing in optimizing CRM solutions to propel business operations forward. Currently, I am employed at Salesforce in Bangalore, where I manage critical Salesforce issues for 2,500 end users and support the sales team through meticulous case resolution and system customization. My career is marked by a proven track record of managing significant Salesforce implementations and providing exceptional support to thousands of users across multiple regions.I hold a B.Tech in Electronics & Instrumentation Engineering from APJ Abdul Kalam Technological University and several Salesforce certifications, including Salesforce Certified Administrator, Platform App Builder, and Sales Cloud Consultant. These credentials underscore my deep understanding of technical systems and commitment to leveraging Salesforce technology to enhance business processes and user engagement.I thrive on challenges and am dedicated to using my technical skills and strategic insights to help businesses achieve their objectives through innovative CRM solutions. Connect with me to discuss how we can drive success together in Salesforce and CRM technologies.

Divya Prasad's Current Company Details
Salesforce

Salesforce

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ATSE @Salesforce | 4x Salesforce Certified | Trailhead Double Star Ranger | Sales Cloud Expert | Customer Communication and Digital Sales Leader | Data Analytics Enthusiast
san francisco, california, united states
Website:
salesforce.com
Employees:
46706
Divya Prasad Work Experience Details
  • Salesforce
    Salesforce Technical Support Engineer
    Salesforce Oct 2022 - Present
    Bengaluru, Karnataka, India
     Managed Salesforce issues for 2,500 end users across multiple regions. Supported the sales team by addressing customer complaints from various organisations. Implemented Salesforce solutions serving over 3,000 users. Designed and implemented custom formula fields, field dependencies, validation rules, workflows, and approval processes to automate alerts, field updates, and email generation. Provided ongoing technical support to customers, contributing to the identification and resolution of bugs and enhancements in Salesforce features.
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  • Hexaware Technologies
    Salesforce Administrator
    Hexaware Technologies Jul 2019 - Oct 2022
    Chennai, Tamil Nadu, India
     Supported Professional Services Automation (PSA) as part of technical support. Managed user setups, updated profile attributes, and created public groups and roles, focusing on project management and time and expense calculations. Enhanced business process performance by up to 25% through strategic Salesforce configurations. Managed user operations on Salesforce, including adding/deactivating users and running sales reports for forecasting. Communicated effectively with business clients to demonstrate application progress and clarify requirements. Trained and led over 500 users and coached 9 junior Salesforce administrators. Configured Salesforce data models, including objects, fields, roll-up summaries, lookups, master-detail relationships, record types, and page layouts. Developed expertise in data modeling, security modeling, custom apps and objects, validation rules, workflow rules, approval processes, reports, and dashboards.
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Divya Prasad Education Details

Frequently Asked Questions about Divya Prasad

What company does Divya Prasad work for?

Divya Prasad works for Salesforce

What is Divya Prasad's role at the current company?

Divya Prasad's current role is ATSE @Salesforce | 4x Salesforce Certified | Trailhead Double Star Ranger | Sales Cloud Expert | Customer Communication and Digital Sales Leader | Data Analytics Enthusiast.

What schools did Divya Prasad attend?

Divya Prasad attended College Of Engineering ,kidangoor.

Who are Divya Prasad's colleagues?

Divya Prasad's colleagues are Jeremy Sung, Louise Ashbrook, Alfonso E. Ordonez, Michael J., Rahul Shaw ☁, Sayalee Kulkarni, Julian Phan.

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