A focused & result oriented professional with over several years of experience in Operations, Sales and Marketing. Experience in managing business operations through effective people management skills to increase profitability by ensuring adherence to the quality and service standards; targeting senior level assignments across Strategic Planning / Training/ Key Account Management preferably in Telecom sector. Also hold experience in Client Relationship Management (CRM), Retail Linkage- B2B Business Development / Market Research for telecom services industry. Having experience in managing teams for running successful process operations and experience of developing procedures, service standards for business excellence.Over 11 years’ experience spanning areas of service delivery, operations management, heading Quality operations, customer service and customer relationship management (CRM). A firm grounding in execution skills gives me an eye for details with an ability to identify short-term tactical and long-term strategic objectives​As a Quality, Training and operations change leader, in the last 11 years I have excelled in handling challenging leadership responsibilities and provided consultation to my internal and external clients to align organizational customer experience and change management initiative/strategies with extensive experience in linking strategy, people and operational processes for delivering innovative and cost-effective solutions​Delivered multiple projects with a demonstrated history of working in the research industry with excellence in Service Delivery, Analytical Skills, Data Analysis, Customer Relationship Management (CRM), and Quality Management