Divya Raithatha Email & Phone Number

Nairobi, Kenya

•Driving the sales team to maximise sales & increase market share through event marketing, sampling & creating awareness of our product and competitive prices..•Client relations-driving staff to provide enhanced & efficient service delivery to clients through customer feedback, suggestions and reviews.• Escalating setbacks & loopholes and ensuring all were addressed to facilitate a smooth & reliable process flow.•Determining objectives, establishing what needs to be accomplished and defining how it will be done.•Relationship management- ensuring that the sales officer maintains service standards within the niche market & encourage strategies aimed at attaining new business such as marketing campaigns at events.•Logistics-Coordinate and Track Shipments with service providers for Bill of Lading, shipping invoices, Certificate of Conformity’s & Import Declaration Forms.•Reviewing all processes and systems and design and implement new plans and procedures as needed.•Application of Letter of credit and co-ordinating with the bank and suppliers.•Liaising with the accounts team to settle supplier and service provider’s payments.

Westlands

•Business growth & development and enhancing existing customer relationships with a view to ensure repeat & new business for the bank through recommendations.•Preparing branch performance reports & budgets with the Branch Manager and reporting new business achieved weekly to the Executive Director & Managing Director.•Took a self initiative to assist the marketing team to set marketing strategies, goals and defining channels to achieve them. Giving in the idea of social media marketing and being a part of event marketing. •Escalating to the management marketing ideas such as targeting strategy, differentiation and brand awareness with a view to maintain the niche market and create awareness & confidence amongst non-account holders.•Custodian of the branch vault, safe and full branch key sets and all other sensitive branch instruments. •Responsible for compliance with security and safety policies and procedures within the branch including branch opening procedures, camera surveillance and maintenance, video monitoring and reporting requirements.•Monitored customer accounts for any suspicious & fraudulent activities.•People development- worked at mentoring & motivating staff in order to maximise performance & team spirit.•Staff Management- Assessed performance appraisals, handling staff leave schedule & disciplinary issues.•Day-to-day operations-Supervised the standard and complex day-to-day operations to ensure that work processes were implemented as designed and in compliance with established standards and procedures.•Process management-Overlooking the Branch functions ensuring they were carried on in a controlled manner in accordance with laid down procedures and control measures and confidentiality was maintained.

•Authorised the cash and branch level entries and monitored the inward Cheques process. •Managed fixed deposit portfolios of high net worth clients.•Closed forex deals of higher amounts with an emphasis to meet profit targets set by the Treasury department.•Introduced new ideas to the management for product differentiation after doing market research with a view to comprise competitive products.•Cross-selling products-Marketed products & services by enhancing the existing base by introducing them to other services than they already were using. •Ensured that top-notch service standards were maintained as service was the banks main competitive edge. •Ensured that queries and complaints were escalated.