Divya Raju

Divya Raju Email and Phone Number

Business Evangelist | Client Visit Management | Customer Experience | Hospitality Specialist | Workplace Management | Office Administration @ CGI
montréal, quebec, canada
Divya Raju's Location
Bengaluru, Karnataka, India, India
About Divya Raju

Seasoned clients management professional with 10+ years of experience in managing end to end client visits, logistics and hospitality. Strive to improve the efficiencies by strategically implementing client services frameworks. Handled customer experience programs and hosted 1000+ delegates from across the world over the last 10+ years.An effective communicator with excellent relationship building, interpersonal skills with ability to drive cross functional high intensity programs.

Divya Raju's Current Company Details
CGI

Cgi

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Business Evangelist | Client Visit Management | Customer Experience | Hospitality Specialist | Workplace Management | Office Administration
montréal, quebec, canada
Website:
cgi.com
Employees:
53419
Divya Raju Work Experience Details
  • Cgi
    Sr. Associate - Client Visit Management
    Cgi Jul 2024 - Present
    Bengaluru, Karnataka, India
  • Cgi
    Associate - Client Visit Management
    Cgi Sep 2022 - Oct 2024
    Bengaluru, Karnataka, India
    Manage client visits across India Facilities and drive client experiences to the highest levels. Contribute to overall client experience framework by supporting strategic projects, creating new ways to deliver best-in-class experiences and maintaining efficient ways of working across a global team.Drive change to support client visit experience strategy and services leading to improved experience for our clients.Help business teams in planning client visits in accordance with common minimum practices.Create Tracker for specific tasks and track individual items to closure.Coordinate with multiple stakeholders to ensure timely readiness for visit elements.Manage hospitality and site arrangements.Work with internal and external partners to line up enabling elements for the visit.Ensure compliance with mandatory elements.Track exposition and other market trends to drive enhancements.Optimize and improve processes and the overall approach. Coordination and completion of projects on time within budget and within scope to meet deadlines and objectives.
  • Dusters Total Solutions Services Private Limited
    Administrative Executive
    Dusters Total Solutions Services Private Limited Feb 2020 - Aug 2022
    Bengaluru, Karnataka, India
    Manage end to end admin helpdesk operations, front desk processes, customer service operations. Act as a point of contact for all employees by providing administrative support and resolving their queries. Employed proven problem-solving techniques to resolve issues quickly and effectively.Managing vendors to ensure timely and efficient facility services, staff welfare activities. Support internal events, client visits, manage food & beverage supports and cafeteria management.Managing physical and electronic security of the facility. Provide general support to visitors.Assist in the onboarding process for new hires, access card activation and deactivation. Ensuring the basic facilities such as water and heating are well maintained.Maintain fire safe conditions inside and outside the facility working with security team. Maintain high standard of housekeeping, ensuring the highest standard of hygiene and cleanliness.Generate daily, weekly, and monthly reports in helpdesk operations to facility manager.
  • Crossroads Ngo
    Administrative Assistant
    Crossroads Ngo Dec 2016 - Dec 2019
    Bengaluru, Karnataka, India
    Preparing various financial and confidential reports.Took complete ownership in scheduling and arranging business meetings and appointments.Scheduled Interviews and handled their complete joining formalities. Organize and preserve paper and computer files for ready reference and efficient operation of the office.Handled Petty cash. Handling Donor’s data, Letter Drafting, File Maintenance, Receipting, sending out communications.End to end ownership of office hospitality and office administration.Involved in social work and community development.Raised Funds for various social causes.Volunteered and coordinated fundraising campaigns, organized summer camps for underprivileged children. Visited Schools, communities and conducted counselling’s, value education & Skill developments. Involved proactively in mentoring adolescence and kids with special needs.
  • Hearfon - The Hearing & Speech Clinics
    Sr. Associate - Backend Support
    Hearfon - The Hearing & Speech Clinics Sep 2015 - May 2016
    Bengaluru, Karnataka, India
    > Assisted in the preparation of confidential and business reports.> End to end ownership in arranging and scheduling meetings and appointment.> Scheduling Interviews and handling joining formalities.> Organize and preserve paper and computer files for ready reference and efficient operation of the office.> Handling client data, Letter Drafting, File Maintenance, generating Market Report.> Handling Petty cash and Payroll> Helping process payments and expense vouchers.> Coordinating with Patients on service and complaints.> Coordinating with vendors on purchase and new bookings.> Handling stocks and Office Administration. > Counseling and retaining the Patients
  • Convallis
    Purchase & Admin Assistant
    Convallis May 2014 - Sep 2015
    Bengaluru, Karnataka, India
    > Finalized and closed various sales deals.> Answering and following up on general customers and vendor queries.> Handling client data, Letter Drafting, File Maintenance, generating Market Report.> Scheduling and coordinating meetings and appointments with the vendors.> Handling Petty cash. > Organize and preserve paper and computer files for ready reference and efficient operation of the office
  • Innovations Bangalore
    Administrative Specialist
    Innovations Bangalore Jan 2013 - Apr 2014
    Bengaluru, Karnataka, India
    > Assisted in the preparation of confidential business reports and presentations.> Answering and following up on Customer and Visitor queries.> Arrange and schedule meetings and appointments for Managing Director.> Handling Petty cash, Helping process payments and expense vouchers.> Handling AMC and sales reports.> Coordinating with customers on service and complaints.> Handling payroll.> Handling the data Organizing, Letter Drafting, File Maintenance, generates Market Reports.
  • Ai Soft Technologies Pvt. Ltd
    Office Administrator
    Ai Soft Technologies Pvt. Ltd Jan 2012 - Jan 2013
    Bengaluru, Karnataka, India
    > Efficiently maintained accounts and expense statement and settlement records with reference to travel bills, hotel bills etc.> Organized and preserved paper and computer files for ready reference and efficient operation of the office.> Took care of complete accommodation, and Travel arrangements for team and visitors.> Handled marketing calls.> Coordinating with principals and the management of engineering colleges regarding the softwareapplications.> Scheduling and coordinating meetings and appointments with out station clients.

Frequently Asked Questions about Divya Raju

What company does Divya Raju work for?

Divya Raju works for Cgi

What is Divya Raju's role at the current company?

Divya Raju's current role is Business Evangelist | Client Visit Management | Customer Experience | Hospitality Specialist | Workplace Management | Office Administration.

Who are Divya Raju's colleagues?

Divya Raju's colleagues are Mahshid Hosseinpour, Thomas Ma, Marie-Claude Letarte, Naveen R, Sory Barry, Dr. Helmut Franz Teykal, Francis Bériault, Cpa.

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