Divya Rangaraj Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Worked for three Departments Funds Transfer, Income Payments and Mutual Funds.

Chennai, Tamil Nadu, India

Multi currency payments processing and clearing through GPS.Reconciling the outstanding entries as per the matrix approved by the client.Thorough knowledge of Swift standards, MTS (Intranet Money Transfer Payment System), EBBS(Electronic Branch Banking System), SC-STAR, R2WEB(Report to Web), File Net(for posting Vouchers in order to refund client's as per approval.Got trained in Euro-Repairs, payment procedures in MTS, EBBS, SC-STAR, FX Conversions, and Compliance.Investigate Return of Fund (ROF) Cases- Euro (Analyzing the Returned item and determine if they should be re-paid or to contact client, contacting clients and request new details/disposal, repay or re- credit the funds per procedure) with high quality and dedicated customer service and Routing of payments).Performed Root Cause Analysis to improve payment straight through rates, brainstorming and process re-engineering that result in cost reduction.Guide/Train new hires at regular intervals as per Business Requirements.To generate correspondence and accounting adjustments towards resolution of cases. To investigate and resolve all Nostro outstanding as applicable. Processing and decision making as per the Department Operating Instructions and within the timeliness and accuracy standards specified. To create, verify, authorize message and accounting adjustments as per process.Comply with Group Money laundering Prevention/ Sanctions Policies and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.