Divya Veerasamy Email & Phone Number

San Jose, Ca, Us

* Drove project timelines, effectively coordinated with teams and clients to ensure successful outcomes.* Proactively tested applications to identify and resolve defects, guaranteeing peak performance.* Cultivated and strengthened client relationships through clear communication and timely updates.* Oversaw billing processes, meticulously tracked expenses, and created accurate financial reports.

Remote

* Attend discovery sessions, capture requirements and acceptance criteria for conversion into User Stories* Installation and configuration of Managed Packages and proprietary accelerators for clients* Demo configured solutions for NPSP* Leading sprint UAT for clients and drafting appropriate steps to test* Salesforce security for newly installed packages, managing appropriate permission sets andpermission set licenses* Established NSPS Org for Donor management including sales path and processes.* Data cleanup and Data migration via Change sets as well as data import, exports and deletions* Built flows to have regular touch points with donors for different donation types* Created Report and Dashboards* Developed automations for 'Application Process' in EDA Org

Melbourne, Australia

* Amassed strong understanding of Salesforce’s NPSP App and its integrations with different platforms* Led the development and execution of digital audits for various client websites, identifying areas for improvement in SEO, technical performance, and content strategy.* Handled Salesforce Org’s Administration and Configuration

* Setup Salesforce service voice and Integrated with Amazon connect* Built flows to channel the corresponding phone numbers to the respective queues* Retained the work in the omni channel widget for efficient handling* Ensured the agent’s status to stay online when a call is missed, to improve customer service* Created aura component to automatically pop up the omni channel widget on incoming calls

Remote

* Optimized 12 existing Sales processes for pipeline and wins management by consolidation them into one robust process to bring efficiency and revenue growth for B2B business* Successfully elicited and documented business requirements through need analysis to scope solutions that met clients’ business challenges* Created customer personas and developed user stories in Jira, capturing user goals and aligning them with business goals and user needs to ensure project success.* Conducted BPM to identify gaps and opportunities for improvement using LucidChart.* Designed UAT documentation to ensure high-quality product releases* Introduced Enterprise Territory Management System to manage 12 different regions per userrequirements. Implemented opportunity splits to improve team collaborations.* Activated Big Deal alerts and Approval Processes to automate deal management.* Built reports and dashboards to showcase pipeline, monitor opportunities and milestones

India

Education record

Activities and Societies: Salesforce Fundamentals, Salesforce Fundamentals Cohorts, Clicked, Trailhead Virtual BootcampActivities.

Ranger - 160 Badges, 8 Super Badges, 26 Trails With 94350 Points

Activities and Societies: https://trailblazer.me/id/divyaveerasamy02

Master Of Computer Applications - Mca

Bachelor'S Degree, Mathematics