- Drove £20 million revenue in 2021 across two high value business units - Project leading multiple seasonal business unit in 2021 and generating £750k in revenue across two projects- Efficiently computing sales reports on Excel, providing key insights and data for the business - Produced and curated original content for multiple social media platforms including Instagram and Snapchat- Lead the onboarding and commission negotiation for new brand partnerships

Involved with visual merchandising of new products in storeWorked on Microsoft excel Responsible for managing and creating the printing of SEL's and signs Stock intake and organisation of the WarehousePrepared the store for important sales

Delivered excellent customer service ensuring customer satisfaction at every opportunityHandled calls in a consistently pleasant, professional and timely mannerProduced written responses to customer contacts which meet the service standardEffectively handled customer enquiries to agreed service targetsDiplomatically handled difficult conversations and positively resolve customer complaints to minimise call escalationMaintained accurate records of customer transactionsActively contributed to the effectiveness of the team by demonstrating flexibility and ‘can do’ attitudewww.monarch.co.uk

Worked within a team that met store quotas/targets for that dayCollected online orders for customersResponsible for the changing of displayshttp://www.riverisland.com/