Divya Sharma Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Digital Transformation and SDLC Management: - Directed various digital transformation and cloud initiatives, encompassing market research, product selection, vendor negotiation, and project management, achieving a significant increase in digital efficiency, while ensuring compliance.- Decommissioned on-prem outdated software, and implemented new SaaS applications, saving manual efforts and reducing maintenance cost.- Owned the entire applications space and oversaw all aspects of the Software Development Life Cycle (SDLC) - project scoping, planning, budgeting, team assembly and resource allocation, scheduling, implementation, and launch.Microsoft D365 - ERP and CRM Implementation: - Strategically contributed to replacing six disparate inventory and finance systems with a unified Microsoft Business Central solution, achieving streamlined workflows, improved data accuracy, and an enormous reduction in operational costs.- Migrated legacy call centre applications to Microsoft D365 Customer Service Enterprise, leveraging out-of-box features and integration flexibility to save on annual customisation costs while boosting reliability and customer service. Microsoft PowerBI Initiative - Improved Data Insights and Reporting: - Pioneered a key initiative integrating PowerBI with business-critical applications for real-time data and KPI metrics, delivering over 100 reports, increasing data-driven decision-making efficiency, and reducing reporting time significantly.Documentation and Training: - Led cross-departmental training, and developed comprehensive guides and troubleshooting manuals, resulting in improved data accessibility, user proficiency, and operational efficiency and a decrease in support tickets.HRIS Implementation: - Conducted market and product research, automated and integrated HR functions reducing turnaround time, and operational costs and improving productivity through better access to HR information and processes.

Auckland, New Zealand

- IT Leadership and Multi-Functional Roles: Wore multiple hats as a Website Developer, Senior Support Engineer, and Lead ICT Analyst. Functioned as the go-to Subject Matter Expert (SME) for all systems and applications projects.- Strategic Website Initiatives: Spearheaded the development of modern, user-friendly websites, significantly boosting fundraising by 30% through the new live online donation functionality.- Technical Integration and Automation: Streamlined and automated workflows connecting HR and IT processes using Microsoft Power Automate - resulting in a 45% reduction in time per new user onboarding and account setup.- Microsoft Teams Integration: Directed the pilot phase of the Microsoft Teams Calling project to replace the old PABX system with a reliable and cost-effective solution; reducing risk by 60% considering hardware failures and downtime.

Auckland, New Zealand

• Conducting literature reviews and analyzing market research trends to review and edit the “Handbook of Global Outsourcing and Offshoring”, which is widely used by practitioners and academics for teaching in several universities around the world, to ensure completeness and accuracy of information. • Contributing to the research which focuses on the application of digital technologies in business organizations - how digital transformation impacts global sourcing, strategic decisions which help in the successful adoption of technology, minimizing complexity and achieving business goals.

Auckland, New Zealand

After completing my ICT internship with Mercy Hospice, continued there on a short term contract to help the team with some operational tasks before the end of the year. These tasks included resolving Jira tickets, improving the overall documentation process and continue developing/improving their live website.

Auckland, New Zealand

• Developed beautiful, modernized websites on WordPress with the functionality to accept donations online; complemented fundraising.• Achieved a high level of customizations by using powerful plugins, additional CSS/HTML code and Cloud fundamentals.• Improved processes and delivered successful projects with high efficiency while working on side tasks like generating Power BI reports for clinical purpose and resolving other technical issues (JIRA tickets).• Trained team-members on WordPress; participated in various team-activities and educational workshops (DiSC behavioral assessment, effective communication, etc.).

Auckland, New Zealand

In this role, I assisted students with projects during the weekly office hours, developed teaching materials such as marking rubric, evaluated and graded assignments: reports and presentations, conducted mock sessions to provide constructive feedback, attended training sessions and professional meetings to develop professional knowledge.

Auckland, New Zealand

Auckland, New Zealand

Took inbound service calls, built rapport, collaborated with other teams to professionally handle all customer queries, booked repair service appointments, simultaneously input every conversation detail into the Salesforce system. Maintained a patient and positive demeanor while handling complaints from customers. Empathetically provided hassle-free service to old-age customers as per their best-suited requirements, appreciated by many customers.

Jaipur, Rajasthan, India

Made a project to predict overall crop yield using real dataset. Implemented technologies like Artificial Intelligence, Machine Learning, Deep Learning, Computer Vision, Text to Speech, Big Data Hadoop, Ansible and Docker.

Hyderabad, Telangana, India

Created a ticket resolving bot which used text analysis to auto update tickets reducing manual efforts. Worked on reducing error pages on retail website. Took complete ownership to improve operational excellence, recognized as highest ticket resolved in the team. Migrated various business use cases written in legacy C++ service to a modern modular Java service. Created monitors to get alarmed on detecting unusual patterns and setup dashboards helping developers to further analyse these issues.

Hyderabad, Telangana, India

Implemented user interface to view return level details used by associates and developers to get return details in the system. Created an automation tool that parsed the logs to recreate the original request for quick debugging. Migrated all the production services to Java as a part of Infosec's Java 8 Migration.

Master Of Information Technology, Information And Communications Technology, 8.41 Cgpa

Activities and Societies: Teaching Assistant for Project Management Course, Class Representative

Bachelor Of Technology - Btech, Computer Science, 8.14 Cgpa

Activities and Societies: President of Karuna(Social welfare society), Technical Head of Robota(Robotics society), Software Event.