Divya Singh Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Provide agency quality, full-funnel consulting to our B2C/B2B customers.Responsibilities include:- Program Strategy and Governance- Site Experience Analytics- Customer Experience consulting and recommendations- Monthly & Executive business reviews

Bengaluru, Karnataka, India

- Support e-commerce domain products, analyze configurations, application andsystem log files to determine the cause of the issue.- Improve efficiencies by documenting and standardizing escalation processes for each customer.- Assist Solutions to teams within the Company when needed or as the situation demands.- Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellence.

• Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.• Review project background information, design specification and implementation documents related to installation and deployment of Aptean products for its customers.• Perform advanced problem analysis and isolate problems of a complex level of difficulty.• Reproduce customer issues in house. • Excellent time management and organizational skills, requiring minimal supervision.• Ability to work efficiently and independently and do whatever it takes to get the job done.• Ability to handle difficult or sensitive situations with diplomacy and tact.• Track record in providing outstanding customer service.• Publish articles in our in-house knowledgebase. Also document problem information, recommendations, and resolution in a clear and concise manner using CRM incident tracking system.• Achieve and maintain targeted KPA’s such as number of incidents resolved, average days to resolve, KB’s published etc. along with other established goals.• Commit to continuous knowledge transfer with Technical Support Analysts to increase their technical expertise and to improve incident repair time

Pursued internship in Source Right as a Catalog developer for development of a retail site named “Hapcus.com” from May 2013 to Dec 2013. Client: Source RightRole: Catalog ManagementDuration: 7 monthsTeam Size: 4Environment: Amazon Cloud (AWS), Wordpress Role:• Maintain and Develop new products on the site Hapcus.com using WordPress.• Defining the business vision for the project• Communicating and promoting the business vision to all interested parties• Monitoring progress of the project in line with the business vision• Contributing to key requirements, design and review sessions

Bachelor Of Engineering (Be), Information Science

Education record