RESPONSIBILITIES: Recruitment: Handling recruitment for well-funded Start-ups, ecommerce companies and Indian Corporate Sourcing quality profiles through various modes including Job Portals (Naukri, Monster & Shine.com), internal Database, through referrals & Job postings. Screening and short listing the profiles. Coordinating with the candidates by sending interview schedules  Follow-up with candidates till the candidates joins the organizations. Solving the issues which arise during the recruitment process. Involved in end-to-end recruitment process. Preparing and maintaining the tracker sheet for entire recruitment process. Arrange face to face & telephonic interviews. Ensure 100% adherence to client commitments for timelines and deliverables Prepare baskets of CV in various roles so that same CV's can be used for multiple roles which have same requirement Maintaining regular and error-free data (Trackers) for client and internal circulation Maintained relationship with selected candidates which are good in terms of pedigree, communications skills, knowledge of industry sector for having pipeline of candidates for similar openings with another clients.Documentation:  Regular checking and corrective measures for filling of the Client Programme Records and other requisite documents. Ensure correct and timely software entries, checking them for necessary corrections.Maintaining various efficiency ratio: Profiles submitted to shortlistedShortlisted to InterviewedInterviewed to offeredOffered to JoinedPortal Management:  Sourcing relevant profiles through local database, search engines like Naukri, Monster, Times Job, Shine.com, and Linked-in as tools and Posting ads at various Search Engines (Naukri, Monsters, Shine.com, and Times Jobs etc.)

RESPONSIBILITIES:  Documentation: Regular checking and corrective measures for filling of the Client Programme Records and other requisite documents & informing the Corporate Office. Ensure correct and timely software entries, checking them for necessary corrections. Executions & Compliance to SOP: To ensure that Centres achieve qualitative and quantitative executions as specified by the Corporate & according to the service delivery parameters given by R& D. Periodic technical audits and technical reviews of staff to check for compliance with SOP. Take corrective actions at Centre level and inform Corporate Office in case of deviations and refresher training required by the staff. Trainings: To identify the Training needs of the staff and inform the R & D of the following: Training Needs -Fresher / Refresher / Advanced / Skill Gap Analysis / Other parameters requiring improvement on individual basis. Monthly staff meetings: To help settle personnel grievances through a rational & open meeting or use personal discretion to intervene directly. To ensure that they are held on a monthly basis and to send the reports to the Corporate within the defined time line. To oversee management & maintenance of all client records, attendance record, security arrangements. Checklists: To inspect the centre by taking rounds and ensure that the upkeep is as per standard norms and the hygiene and sanitation conditions are par excellence. In addition ensure that machines are in working order. To put forth recommendations to corporate office for centre renovation, relocation/ termination of manpower, and closure of certain sections of centre & discontinuing use of certain machines

RESPONSIBILITIES: Acquisition Process Interface (API) AV/CV Process for Prepaid and Postpaid ,CDMA & GSM customers (Bihar Hub) Responsible for Welcome call of Prepaid Customers by Telecalling Agency and updation of Telecalling Status within TAT in System. AV CV Compliance for Postpaid Customers: Coordination with AV CV Agencies & monitoring their performance ensuring timely address and credit verification (AV/CV) as per the defined SLA. Capture AV accurately and timely for Prepaid customers and upload AV/CV of Postpaid into system within 48 hrs of fulfilment Control on data entry errors by Agencies and Distributors. Training & Development of Process & Guidelines and their implementation. Daily / weekly / Monthly Review the performance through MIS, Resolutions & Escalations Review and take corrective actions of process time to time Coordinating & training the verification agencies for quality AV/CV within timeframe for both Prepaid and Postpaid. Non-Usage< 5 mins: Analysis of Postpaid and Prepaid Non-Usage customers. To ensure that Non-Usage cases are genuine else the same needs to be barred. To ensure all documents as per TRAI guidelines are received in proper format Responsible for CAF collection through field efforts as and when required.Customer Care SPOC for all the Nodal Office Customer Care issues. Responsible for SLA adherence and Escalating all the SR related issues for its successful closing.  Handling SR closures, its verification and Reconciliation of SR raised at circle level and also by the WWE’s. Close lopping of all complaints raised at the Circle Level within TAT. ALL ESCALATIONS regarding:- a) SDCA change (b) MDN retention ( c) Termination (d) SR closuree) Online Refund (f) Ownership, Address, Post to Pre Migration, OTAF not happening, Value. Proportions (validity not updated, promotional balance not updated, H/S offer, GSK offer) (g) Follow ups of various customer related issues.

 Responsible for handling front office reception and administration duties. Handling company inquiries, and sorting and distributing mail Prepare outgoing mail by drafting correspondence, securing parcels etc. Answering Questions and Addressing Complaints Check, sort and forward emails Responsible for maintenance of important documents, files and records in an organized manner. Keep updated records and files Responsible for supervising the housekeeping department and ensuring that all the items are there in the stock. Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc. Sales promotion. Organizing indoor & outdoor events. Handling the Customer complain & fulfilment of their requirement.