1. Analyzing the feasibility of the current business process related to productivity, quality, costs, demand and time management.2. Identifying process opportunities for improvement, evaluates process performance through quality indicators.3. Monitoring the operations team, supervising and suggesting a possible adjustment to enhance the business process.

Started career with customer care, learning customer handling and giving on time resolution by understanding the issues and queries & taking care of refunds for each cancellations. Also explained specifications of the products to the prospect customers. Later joined operations team and learned e-commerce day-to-day operations and sourcing of the products required by the customers. Handling cross functioning operations and rigorous follow ups for attaining customer delight. Also worked in Marketing as Merchandiser, looking after companies website and deals pages to increase the sale depending upon various analysis of products and time period and also looked after 3rd party vendors to promote our company and sale using social media. Tacked impressions and results of our posts on social media and other platforms and on our website to decide further sales and promotional events and platforms.

Marketing & Finance:Marketing:- Creating awareness about the products and services being provided by the company and helped company in adding more customer base by opening Dmat accounts.Finance:-Project on Top 10 AMC shortlisting on the basis of two parameters, Asset Under Management with each of the AMCs and Balance Sheet Analysis using financial ratios and P&L accounts of the AMCs.Accomplishments: Added 50+ customers during the tenure of 3 months.