Divya Sri Email and Phone Number

Responsibilities:• Performed the roles of Salesforce Administrator/Developer in the organization.• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts, Leads and Campaigns etc.• Experience in working with Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.• Used somesalesforce.com standard objects like Accounts, Contacts, Leads, Reports and Opportunities.• Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.• Written SOQL queries against force.com API.• Created templates, page layouts, and record types according to the business process requirements.• Developed VisualForce pages to pre populate certain fields and embedded it in the application.• Experience in creating visual workflows to automate certain business flows.• Implementation of lightening components using the Lightening Design System (LDS) in Aura Framework and Lightening Web Components (LWC).• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.• Used the sandbox for testing and deployed the code to the different instances after testing.• Created Change Sets and deployed it in Production organizations.• Communicated the requirements to the team onsite and offshore and was responsible for providing the deliverables on time.• Co-ordinate with the offshore team on daily basis to track the requirements.

Responsibilities:• Performed the Roles of Administrator in the Organization.• Designed and deployed Custom tabs, Validation Rules, Approval Processes and Email Alerts for automating business logic.• Worked with import tools such as Apex Data Loader and Import wizards.• Created multiple events/activities whenever the account gets created, updated, closed.• Created Workflow rules to fulfill the business requirements.• Have experience in using the Process Builder and deployed it.• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.• Experience in using Service Cloud Console.• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Reports and Opportunities.• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.• Involved in field &page layout customization for the standard objects like Account, Contact, and Leads.• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Responsibilities:• Performed the roles of Salesforce Administrator/Developer in the organization.• Worked with Apex through anonymous blocks and Public web service methods.• Create and maintain reports, dashboards, and processes to continuously monitor data quality.• Worked on templates, page layouts, and record types according to the requirements of business process.• Experience in using some salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.• Created various profiles and configured the permissions based on the organizational hierarchy requirements.• Used the sandbox for testing and migrated the code to the deployment instance after testing.• Worked with import tools such as Apex Data Loader and Import wizards.• Created modern Lightning Apps combining Lightning Design System, Lightning and Lightning Component features.• Written SOQL, SOSL queries which are required in Apex classes, Triggers classes.• Worked on Security Settings and Permission Sets to minimize the access of the data to the External users.• Created Visual force Email templates, New Templates, Mail Merges, and automated Email Process to send installation instructions to new and existing customers.

Responsibilities:• Involved in building a Configuration plan for SBI projects.• Involved in the Finacle installation activities and trained other team members with the same.• Involved in building an Environment plan and trimming down the number of offshore environments, this enabled refreshing environments for further usage.• Involved in installing different modules of Finacle like Core banking ,CRM, E-Banking etc• Involved in solving different environment issues and helped in synchronizing the downtimes with different environments.• Involved in developing tools in Unix using Shell Scripting which helped in data refresh and source code refresh.• Installed SCM for different releases and trained teams on check in, checkout processes.• All the artifacts are maintained in offshore with this process which saved lot of time and effort for post delivery support for enhancements team.• Involved in delivering sources to client and built a process for future deliveries.• Involved in Environment and EOD/BOD support.• Involved in creating users and giving access to users to different Finacle applications.• Involved in Databases refresh activities.• Involved in writing shell scripts for database refresh activities and importing new data in timely manner.

Responsibilities:• Involved in giving KT to the development teams about the SCM process.• Involved in building a configuration plan for ANZ projects which includes Localization as well.• Managing SCM with right code base.• Helping team during check in and checkout of sources. • Involved in installing Finacle application for various components such as Core Banking, CRM, E-Banking etc• Involved in creating users and giving access to users to different Finacle applications.• Environment, EOD and SCM support for build teams.• Involved in writing shell scripts for database refresh activities and importing new data in timely manner.• Maintaining sync between testing and build environments with regular refresh of the code base.• Maintaining tracker with the Source code and updating it in timely manner• Assistance to teams during testing phases.• Databases refresh activities.• SCM maintenance and sync up SCM with latest source code.• Maintenance of defect list and providing outage during issue resolution.• Maintenance of a Daily tracker with the bug fixes.• Packaging sources from SCM during the delivery.

Responsibilities:• Involved in building a configuration plan for ANZ projects.• Involved in Environment issues resolution on day to day basis• Helping the onsite Environment team with daily issues resolution and tracking the same.• Supporting EOD-BOD activities.• Helping Client Environment team during DB refresh.• Helping Client team with environment installations and bug fixes.• Helping Client Environment team with Localization environment installations.• Helping Client team with user creation for the application.• Helping Client team with Configuration Management of the source code.• Involved in building a process for Source code configuration and maintenance at onsite.• Involved in building a process for Source code Deployment and helped them in building a process for future releases.• Involved in building a SCM process at onsite.

Responsibilities:• Involved in building new environments for ANZ China projects with localization set up and refreshing with right code base.• Involved in giving KT to onsite team on installations of the localization setup for various modules of the Finacle application.• Involved in resolving the issues during the installations both at onsite and offshore.• Involved in creating the users and giving the right access to them to various modules in the Finacle application.• Involved in refreshing the various environments with right Database imports.• Involved in writing Shell scripts for automating the process of Database refresh activities.• Involved in setting up SCM and code base for development purposes.• Involved in providing KTs to development team on SCM usage.• Involved in helping the teams with checkin and checkout process of the sources by giving KT on the usage of SCM tool.• Involved in Environment issue resolution during development and testing phase• Involved in packaging the artifacts and delivery of sources.• Involved in maintaining a tracker for the sources for various releases.

Responsibilities:• Involved in building a Configuration plan for ANZ Indonesia and Laos projects.• Involved in building the Environment plan and trimming down the number of offshore environments, this enabled refreshing environments for further usage.• Involved in installing Finacle environment on the Unix server.• Involved in developing Shell Script tools in Unix to enable data refresh.• Installed SCM and created code base for different releases.• Involved in training teams on check in, checkout processes.• All the artifacts are maintained in offshore with this process which saved lot of time and effort for post delivery support and enhancements team.• Involved in creating a tracker for source code of various releases.

Responsibilities:• Writing simple PLSQL procedures and packages based on the requirements of the reports.• Involved in installing the required tools for report generation.• Involved in generation of Reports using Crystal and Jasper.• Involved in creating MRT reports.• Creation of Traceability matrix and creation of Report Technical Design documents (RTD’s).