In my capacity as Graduate Trainee, I gained invaluable experience in quality assurance and testing of fraud investigation applications. I proved myself as a top-level professional with demonstrated experience championing innovations and improvements. I proved myself as a top-level professional with demonstrated experience championing innovations and improvements running tests, gathering data, and delivering feedback to developers for improvements. With my critical and analytical thinking abilities, I can quickly evaluate the situation and find effective solutions to deal with the challenge. Also, I was accountable for arranging and completing application manual testing for user interface aimed at detecting frauds and managing chargeback through VISA.Some of my key contributions are:• Leveraged solid technical skills and industry exposure to conduct manual testing of PEGA and TSYS applications.• Contributed to the manual testing and automation bug identification.

As a highly qualified specialist, I analysed high-volume data sets to monitor suspicious transactions and complete dispute case analysis. My role revolves around overseeing identifying and mitigating potential risks by conducting fraud investigations and managing chargeback processes, prevention, and risk assessment. Also, I reviewed and managed re-presentment from the merchant after processing the chargeback.Some of my key contributions are:• Ensured real-time access to relevant data by creating daily and weekly dashboards.• Guaranteed compliance with set standards through quality control analysis.• Planned and executed fraud analysis, including credit and debit card frauds.• Processed payback and maintained refund sheets by coordinating with accounts personnel.• Evaluated eligibility of fraud claims by collecting information and performing detailed research.• Improved team productivity by tracking performance and delivering individual-centric training sessions.• Enhanced customer satisfaction by addressing complaints regarding online and credit/debit card fraud.• Optimised decision-making by formulating detailed reports on claim, validity, action taken, and result obtained.