Divya Vikraman Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, Dubai, United Arab Emirates

Dubai, United Arab Emirates

Completed opening and closing procedures each day.Recommended products and services to customers based on requirements.Handled currency payments, secured funds in register and prepared deposits at end of day.Cross-sells bank products by answering queries, informing the rates, product promotions, ascertaining customers' needs, and directing customers to a branch representative.Trained and mentored new cashiers and clerks in correct processes.Assessed notes and vouchers to… Show more Completed opening and closing procedures each day.Recommended products and services to customers based on requirements.Handled currency payments, secured funds in register and prepared deposits at end of day.Cross-sells bank products by answering queries, informing the rates, product promotions, ascertaining customers' needs, and directing customers to a branch representative.Trained and mentored new cashiers and clerks in correct processes.Assessed notes and vouchers to determine validity and decrease fraudulent activities.Scanned products at high tempo to quickly process customer transactions.Helped customers make product and service selections among range of options.Increased customer retention by offering loyalty schemes at checkout.Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.Assisted customers with finding items, completing exchanges and obtaining refunds.Assisted with cashier close-down by counting drawer change and processing vouchers. Show less

New Delhi Area, India

Managed team member schedules and work assignments.Verified customer passports and documentation to travel.Familiar with grounding handling of international flights which includes all departures and arrival procedure.Great experience of the Amadeus Altea Departure Control check-in system.Greeted customers with warmth and enthusiasm for faultless front-of-house service.Represented brand to domestic and international guests with exemplary presentation skills.Managed the… Show more Managed team member schedules and work assignments.Verified customer passports and documentation to travel.Familiar with grounding handling of international flights which includes all departures and arrival procedure.Great experience of the Amadeus Altea Departure Control check-in system.Greeted customers with warmth and enthusiasm for faultless front-of-house service.Represented brand to domestic and international guests with exemplary presentation skills.Managed the boarding gate as a gate controller.I got supervisory training as well as pax service training.Thorough knowledge of one world alliance and all the policies of Qatar airways.Oversaw ticketing, gate and ramp services.Instructed passengers on safety and emergency procedures and answered all passenger inquiries.Maximised service efficiencies by ensuring clear communication with ground personnel and flight crews, using communications radio equipment.Prevented unauthorised boarding by thoroughly inspecting and verifying passenger documentation.Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.Minimised passenger complaints, making public address announcements to inform about status updates, delays and emergencies. Show less

New Delhi Area, India

Announced flight status updates and information about gate changes over PA system.Liaised with local operators to promptly resolve travel restrictions and delays.Trained and mentored junior consultants in customer service best practices.Managed team member schedules and work assignments.Checked in luggage and confirmed all carry-on items met federal guidelines.Instructed passengers on safety and emergency procedures and answered all passenger inquiries.Maintained airport… Show more Announced flight status updates and information about gate changes over PA system.Liaised with local operators to promptly resolve travel restrictions and delays.Trained and mentored junior consultants in customer service best practices.Managed team member schedules and work assignments.Checked in luggage and confirmed all carry-on items met federal guidelines.Instructed passengers on safety and emergency procedures and answered all passenger inquiries.Maintained airport grounds and facilities through arrival and departure.Great experience of the Amadeus Altea Departure Control check-in systemAdvised customers on specific visa and passport requirements.Verified customer passports and documentation to travel. Show less

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma, Aviation/Airway Management And Operations

+2, Science