Divya C Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Evaluate organizational performance to ensure that training meets business needs and improving performance.
• Assess employees’ skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers and management.
• Develop individualized and group training programs that address specific business needs.
• Developed Performance Management System by identifying functional and behavioral development requirements of the business

Chennai Area, India

• Deliver training programs and workshops to employees or clients that motivate, improve competencies and performance, and directly impact results
• Utilize individual or group performance results to check the effectiveness of training
• Gather feedback on sessions from attendees for improving future content and presentation
• Design a new training program, content and upgrade existing programs, content, including training aids as required by clients
• Recommend resources and strategies that support and lead to market success and goal achievement
• Diagnose learning issues that will help people do better and assist team members in measuring and enhancing training results

Chennai, Tamil Nadu, India

• Drive L&D Strategy: Create the L&D plan for the specified business in alignment with overall corporate L&D strategy with implementation plans, training calendars, and measures for training effectiveness. Target as per.
• Build capabilities to create a Global center of excellence
• Effective partnering with business to build capability to deliver both short & long term
• Effectively deploying a judicious blend of learning modes to address capability gaps
• Training and Assessments: Facilitate annual TNA exercise for specific businesses using inputs

Chennai Area, India

• Conduct site and training need assessments
• Provide coaching (guidance) evaluate, forecast, compile and give feedback on site activities
• Evaluating language errors while communicating on calls by side barging, conducting refreshers/knowledge checks/update management
• Escalate critical problems to management and leadership
• Understanding the Effective Communication Matrix
• Quality Monitoring

Chennai

• Companies associated with at the time of freelancing:
• Wipro
• Dell
• Daimler
• Ashok Leyland
• HP

Chennai, Tamil Nadu, India

• Conducting job evaluation surveys
• Liaising with managers and interviewing employees at all levels to identify and assess training and development needs
• Delivering and overseeing the training of individuals or groups of employees
• Compiling and presenting information
• Implementing, advising on and monitoring appraisal schemes
• Planning, directing and delivering training and development programs including staff inductions, to accomplish the organization’s goals.

Chennai, Tamil Nadu, India

• Delivers accent training to client and customer dealing employees
• Manage training logistics such as rooms, materials, invitations for effective content delivery
• Manage training relationships at the supervisor and team levels, define and set training schedules, and expectations
• Develop training plans that focus on application and understanding of content leveraging best practices for operational roles
• Ensure adequate, accurate documentation is prepared and provide feedback
• Communicate documentation needs / gaps to business, service, provisioning and process teams where applicable

Chennai, Tamil Nadu, India

• Greet customers in a courteous, friendly, and professional manner using agreed upon pro- cedures
• Listen attentively to customer needs and concerns; demonstrate empathy
• Meet customer requirements through first contact resolution
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training

Mba, Hr & Finance

Bachelor Of Commerce, The

B.Com, Accounting

B.Com, Accounting And Finance