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Divya Cukkemane Subramanya is listed as Project Management | eCommerce l Operations Management | Logistics | Customer service | Technology at eShipper+, a company with 21 employees, based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Divya Cukkemane Subramanya.
Divya Cukkemane Subramanya previously worked as Director Of Support at Eshipper+ and Manager - Operations & Customer Service at Global Ebrand. Divya Cukkemane Subramanya holds Certification, Brand Management from University Of Toronto.
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I am an experienced professional with a diverse background spanning the e-commerce, telecommunications, and high-tech sectors.My career began in technology quality, where I ensured robust project outcomes by implementing critical quality checks, training teams, and guiding the adoption of Agile methodologies. Over time, I transitioned into operations management with one of Canada’s fastest-growing e-commerce companies. In this role, I led global customer service and operations teams, focusing on enhancing efficiency, customer satisfaction, and cost optimization, both in product management and logistics.I’m passionate about leveraging my experience to drive impactful programs and cross-functional projects. I welcome opportunities to connect and collaborate—please feel free to reach out on LinkedIn.Core competencies:▶️ Project management and process design▶️ Operations management within the e-commerce retail sector▶️ Strong communication and training experience in large global enterprises▶️ Implementation of quality standards and continuous improvement initiatives
Listed skills include Leadership, Quality Management, Requirements Analysis, Off Shore Team Management, and 27 others.
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Toronto, Ontario, Canada
✅ Managing a team of client success managers responsible for handling all customer issues with respect to shipments, inventory and payments▶️ Spearheading resolution of customer issues that need escalation with other teams such as warehouse, inbounding, technology. Also drive understanding of root cause and work with peers to improve processes to prevent.
Toronto, Canada Area
✅ Responsible for managing day-to-day operations for the entire e-commerce portfolio ▶️ Handled logistics for global supply chain and shipping to end customers (from locations within Canada and China)▶️ Managed customer service team of ~35 employees across 2 global sites (Canada and Philippines) working on queries from more than 250 websites▶️ Managed.
Toronto, Canada Area
✅ Managed day-to-day operational activities for the logistics business ▶️ Managed up to 10,000 vendor and customer orders daily for packaging and shipping within the defined service levels with partners▶️ Managed multiple vendor relations for selection of product portfolios. Responsible for prioritizing orders and updating status while coordinating with.
Toronto, Canada Area
▶️ Promoted Bark for Life and relay for life events at various venues and activly involved in fundrasing for the event for Canadian Cancer Society▶️ Marketed event through various channels by organizing and participating in programs for the event,communications▶️ Brainstorming for promotional activities and recruitment of participants for the fundraising.
Bengaluru Area, India
▶️ Built and analyzed customer satisfaction metrics to drive increased engagement of the customer through 8 initiatives▶️ Managed the Business Engineering Process group responsible for identifying process gaps and providing solutions ▶️ Defined and tracked implementation of 6 new processes for adoption across the department over a 18 month period▶️.
Bengaluru Area, India
▶️ Ensured process compliance and adherence to change management processes as per the Quality Management System through roughly 50 audits and assessments over a 3 year period▶️ Identified risks and areas for improvement within the projects based on tracking of project metrics (schedule slippage, productivity and defects to name a few)▶️ Guided project.
Bengaluru Area, India
▶️ Identified internal staffing requirements within project teams and coordinated with stakeholders to facilitate the selection, interview and on-boarding process for over 15 successful hires in a span of 12 months▶️ Managed relationship with up to 5 hiring agencies and external sources in hiring the right candidates.▶️ Coordinated recruitment activities.
Course focused on - 1) Prioritizing business decisions to maximize brand value 2) Balancing acquisition and retention to optimize customer.
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Divya Cukkemane Subramanya works for eShipper+.
Divya Cukkemane Subramanya is listed as Project Management | eCommerce l Operations Management | Logistics | Customer service | Technology at eShipper+.
Divya Cukkemane Subramanya is based in Canada, Canada, Canada while working with eShipper+.
Divya Cukkemane Subramanya has worked for Eshipper+, Global Ebrand, Canadian Cancer Society, Huawei Technologies India Pvt Limited, and Tata Elxsi Limited.
You can use AeroLeads to view verified contact signals for Divya Cukkemane Subramanya at eShipper+, including work email, phone, and LinkedIn data when available.
Divya Cukkemane Subramanya holds Certification, Brand Management from University Of Toronto.
Divya Cukkemane Subramanya is listed with skills including Leadership, Quality Management, Requirements Analysis, Off Shore Team Management, Human Resources, Process Definition, Agile Project Management, and Google Sheets.
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