Divya Deep Sharma Email & Phone Number

Chandigarh, CH, IN

Chandigarh, India

Engaged with IDS Infotech as a SCRUM Coach and project manager. As a SCRUM Coach I:* train, guide and nourish the teams on SCRUM principles* onboarding the client and team on to SCRUM best practices* coaching L1 and L2 level team members on best practices* conflict managementAs a project manager, I am:* handling mid to large level enterprise projects* end.

Chandigarh, India

• As a senior project manager and acting head of project management my responsibilities include (but are not limited to):
• Leading a team of project managers and several developers
• Handling multiple projects across domains and with global teams
• Overseeing the day to management of projects with other project managers
• Coaching the team (project managers and developers alike) in SCRUM best practices.
• Conflict management with 3rd parties and stakeholders in a project

Chandigarh, India

• Working as an independent IT consultant for different organisations mainly managing medium to large projects in the field of e-commerce, healthcare, social networking and mobile applications across verticals with.
• Assisting in the creation and management of project timeline to ensure that all projects are delivered on time and within budget
• Developing a detailed project plan to track progress
• Ensuring resource availability and allocation
• Using appropriate verification techniques to manage changes in project scope, schedule and costs
• Measuring project performance using appropriate system checks, utilisation reports, and millstones

Chandigarh, India

• Took some time off work to reflect on current and future goals:
• Introspected on the targets achieved
• Tried to create a roadmap for the next set of objectives
• Prioritised tasks to improve work life balanceIn the meantime:
• Provided ex-gratia support to friends struggling with project and customer relationship management
• Worked on my business analysis skills

Chandigarh Area, India

• As a project manager in Care Fusion (now BD) my job responsibilities included (but were not limited to):
• Creating and executing project work plans. Revise project plans as appropriate to meet changing needs and requirements.
• Create change requests after taking approval(s) from all stakeholders.
• Identify and align resources for each project.
• Manage day-to-day operations with-in the business unit.
• Review all deliverables before they were passed on to the onsite team.

Chandigarh Area, India

• Moved to project management because the client was looking to expand their footprint across Europe. Responsibilities included:
• Managing a team of about 24 people (including 18 developers, 4 QC and 2 designers/BA)
• Own the complete project life cycle including but not limited to project management, project scheduling, UAT, deployment and release.
• Understand client requirements and document them in a SRS/Project Backlog for implementation.
• Coordinating with several 3rd parties for integrated services.
• Coordinating with IT support teams within and at client’s end to define architecture, CRON jobs, infrastructure requirements etc.

Chandigarh Area, India

• Joined the pre-sales team as a consultant working closely with customers throughout the sales process. Handling any and all enquires produced by the client, investigating the requirements and providing the necessary.
• Process customer orders in a timely manner, ensuring the clients approval.
• Work closely with other departments and teams, such as account management and marketing to maximize revenues.
• Responsible for providing pre-sales technical/functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision.
• Develop and deliver high quality standard presentations and demonstrations.
• Present and articulate advanced solutions and business benefits to the clients.

Chandigarh Area, India

• KRAs included but were not limited to:
• Project scheduling
• End to end project management
• Client relationship management
• Key Account Management
• Profitability Management

Chandigarh Area, India

• Was a Subject Matter Expert (SME). Managed a team of Sr. Technical Associates and Technical Associates for an ATT Telecom project.
• Handling a team of 15 Sr. Technical Associates and Technical Associates.
• Part of a two member Process Development and Knowledge Enhancement Team.
• Solely responsible for preparing Project Documents like PMR, Risk and Issue Register, Operations and Project Plans, Different Presentations for Client, maintaining a Knowledge Bank for the Project etc.
• Improving and streamlining the existing Process and Training Associates.Job responsibilities included but were not limited to:
• Error Correction & Error Analysis using Error Correction Procedures, various tools, applications and ticketing systems along with knowledge of Telecom and GSM.

• As a Team Lead for Business Development and Sales, responsibilities included generating leads through extensive market research, understanding their requirements, fixing appointments, training new team members and.
• Generation of leads through extensive market research.
• Creation Email Flyers, Introductory Emails etc. for initial marketing.
• Fixing Appointments through cold calling
• Creating and Tracking RFPs for various projects.
• Giving online presentations.

Chandigarh Area, India

• Worked with DELL computers as a Technical Support Associate specializing in laptops and wireless networks.
• Worked on both computer hardware as well as software.
• Troubleshot with customers with emphasis on solving the issue.
• Was consistently in the top performers in my team.
• Achieved all the set targets in record time.

Shimla Area, India

• Worked in Airtel as a switch engineer for my internship. Gained first hand experience on GSM Hardware and Software.
• Worked on Ericsson MSC and BSC
• Worked in Switch, BSS as well Transmission departments
• Gained in-depth and first hand knowledge of GSM networks.
• Monitored and rectified all alarms in the system.
• Worked with an eight member team upgrading the hardware for Ericsson MSC and BSC.

Epba, Business Analytics, A

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, A

Activities and Societies: * Started and lead the debate and discussion society in college. * Leading member of the quiz club. *.

Non - Medical, Non Med

10Th, 10Th