Divya Dua

Divya Dua Email and Phone Number

Customer Service Representative @ ATB Financial
Calgary, AB, CA
Divya Dua's Location
Calgary, Alberta, Canada, Canada
About Divya Dua

With over 6 years of experience in leading and delivering small to medium-scale projects in the banking and IT sectors, I am a Senior Manager Credit at Punjab National Bank, one of the largest and most trusted public sector banks in India. As a Certified Associate in Project Management (CAPM) and a holder of the Investment Funds in Canada (IFC) certification, I have a solid grasp of the banking and finance sector, and it's best practices that ensure quality outcomes and customer satisfaction.In my last role, I oversaw critical aspects of credit assessment, risk management, and compliance within the banking sector. I have successfully led my team through challenging credit assessment processes, resulting in streamlined operations and improved efficiency. I have also achieved targets for loan approvals while maintaining a strong focus on risk management and credit quality.

Divya Dua's Current Company Details
ATB Financial

Atb Financial

View
Customer Service Representative
Calgary, AB, CA
Website:
atb.com/wealth
Employees:
412
Divya Dua Work Experience Details
  • Atb Financial
    Customer Service Representative
    Atb Financial
    Calgary, Ab, Ca
  • Atb Financial
    Customer Service Representative
    Atb Financial Aug 2024 - Present
    Canada
  • Scotiabank
    Customer Experience Associate
    Scotiabank Jun 2024 - Aug 2024
  • Punjab National Bank
    Senior Manager
    Punjab National Bank Jun 2022 - Jan 2024
    As a Senior Manager Credit at Punjab National Bank, I had the privilege of overseeing critical aspects of credit assessment, risk management, and compliance within the banking sector.Key focus areas-*Conducting thorough credit assessments*Managing risk effectively*Ensuring compliance with banking regulationsAccomplishments-*Successfully led my team through challenging credit assessment processes, resulting in streamlined operations and improved efficiency.*Achieved targets for loan approvals while maintaining a strong focus on risk management and credit quality.
  • Punjab National Bank
    Branch Manager
    Punjab National Bank Jun 2019 - May 2022
    As a Branch Manager at Punjab National Bank, I had the privilege of leading a dedicated team of 8 professionals and overseeing all aspects of branch operations.*My responsibilities encompassed managing day-to-day operations, ensuring regulatory compliance, and driving business growth strategies to meet and exceed branch targets.*Providing exceptional service to our valued customers by providing them with positive banking experiences and building lasting relationships within our community.*Increased the growth of the branch in retail loan portfolio (Includes Housing, Education, and Vehicle Loans) by 13%.*Implementing outbound calling campaigns and cultivating branch referrals to acquire new business and initiating outreach efforts, generating appointments, and building community relationships to expand branch’s business.*Managed a credit portfolio of CAD 4 million wherein I coordinated with the surrounding vehicle dealers, housing realtors, and commercial real estate agents on marketing and financing of properties and vehicles.
  • Punjab National Bank
    Assistant Manager
    Punjab National Bank Aug 2016 - May 2019
    *Managed a project of Gold Import which increased the revenue of the branch by CAD 130,000.*Delivering personalized financial and investment planning advice, prioritizing the customer's best interests.*Identifying client needs and offers tailored solutions through the sale of managed products like mutual funds and retirement savings plans.*Prepared and submitted monthly, quarterly, and yearly branch financial reports to the Branch Head for review.*Proactively engaging with new and existing customers to conduct needs-based assessments, fostering loyalty and identifying growth opportunities.*Managed the trade finance department along with 2 senior officials and was the primary point of contact for issuance of Inland Letter of Credit (ILC), Foreign Letter of Credit (FLC), Letter of Guarantees (LG), and other documentary credit based on the latest UCPDC-600 guidelines issued by the ICC (International Chamber of Commerce).
  • Csir- Csio
    Internship Trainee
    Csir- Csio Jul 2014 - Apr 2015
    Chandigarh Area, India
    In depth study about a project on Head Up Display systems or HUD display systems in fighter aircrafts.

Divya Dua Education Details

Frequently Asked Questions about Divya Dua

What company does Divya Dua work for?

Divya Dua works for Atb Financial

What is Divya Dua's role at the current company?

Divya Dua's current role is Customer Service Representative.

What schools did Divya Dua attend?

Divya Dua attended Panjab University.

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