Divya Kaushik Email & Phone Number

Richmond Hill, On, Ca

Role : Solution Architect•Primarily responsible to lead the architectural design in agile scrum environment to plan, schedule and prioritize new requirements with Business, Security and Domain stakeholders in addition to doing the end-to-end assessment leveraging vendors for effort and cost estimates.•Preparing conceptual designs and creating architecture roadmaps supporting Agile architecture framework.•Setting direction for the team in developing API best practices, TMF standards and metrics for API use.•Managing assessment for cost, resources and systems impacts related to project.•Single point of contact for running the Executive alignment with all C-level execs for their signoff on the proposed conceptual architecture.•Organizing sessions with Business and IT teams to mitigate risks at early stage of conceptual design.•Clear and achievable solutions proposed within the approved budget and ensuring extremely clear timely communication for any red flags.•Supporting the initiatives throughout the project life cycle – Vision, Scope, Develop, Test, Go live and production stability/Warranty phase.•Reviewing and approving the team’s initial conceptual designs and providing recommendations.•Attending prioritization meetings with business and assisting in initial design workshops to shape the requirements for IT teams.•Cost tracking over the course of project and ensuring the project is delivered within the approved budget.•Lead Wireless financials across the organization and improving the quality of the GL Extracts and work with Finance VP and Director for month end closings and financial audits with external auditors.•End to end understanding of the Wireless products used across 28+ applications.•Supporting the entire Release and QA teams for all the Wireless applications as an Architect Lead to support IT and Business teams to delivery critical projects in Prod.•Review and approve the release and deployment of changes to minimize risk

Toronto, Canada Area

Role: Operations Architect• Primarily responsible to develop, test and support the revenue IFRS15 extracts from SV billing and rating system that feeds to Aptitude product for revenue recognition by Finance• Do revenue forecasting and ensuring no taxes and revenue is incorrectly reported for both Freedom and Ellipse.• Do internal audits and prepare checks for existing reports to ensure they are correct and are not missing any new launched products.• Independently set up revenue reconciliation team and helped organisation to correct $26Million revenue and tax discrepancy.• Re-architected the legacy GL extract process and documented it for sign off from business and application side.• Manage SV Application Support and Management• Ensure SLA adherence and quick turnaround time for priority emails and providing 24*7 support to ensure system availability for Singleview, Digital (MyAccount ,SHOP ,Browse),Sonic middleware, Telepin applications• Team management with a mix of contractors, analysts and CSG MS team (onshore and offshore teams) with overall 30 resources onsite and offshore included• Action Business requests through defined RITM process and timely closure and follow up with requestor• Support Business stakeholders for Production enquiries, impact analysis, Bulk production activities• Support CBM initiatives in achieving targets for net-adds, control port outs, quarterly targets• Doing problem Management - Opening production defects via problem tickets and performing testing for the fixes shared for the same• Ensure Change management process is strictly followed by the team and correct approvals and business cases are provided for justification of change• Proactive monitoring of the system using MicroStrategy tool to check for duplicate payments, Port outs, payment trends and use Splunk to analyze production logs and errors• Device TAB pricing configuration and support

Gurgaon, India

Designation - Application development Associate ManagerLeading a team of resources from Accenture India delivering application maintenance and application development services in mediation for Telenor Norway. Ericsson Multi Mediation and Comptel mediation were the product supported by the team. Primarily took up the Comptel mediation product migration both at application and OS level and supported till the UAT.Project & Role Description:• Independently handled migration of Comptel Mediation product at Application and OS level (HP-UX to Linux) including IBM MQ server migration. It involves coordination with 40+ applications of Telenor and understanding the flow and migrating it without impacting other applications and business.• Supporting UAT and Go Live for major projects like VoLTE and RPC using agile methodologies.• Handling day to day operational responsibilities of the project from Accenture India• Worked closely with Geneva team in incident understanding and resolution.• SLA Management, Assigning, Tracking and ensuring that the Incidents and Changes are delivered within the contractual SLAs• Monitoring Tiara for regular inflow of CR’s for offshore, resource management and initial time and cost estimates and analysis of CR’s.• Giving demo’s to the client for new business opportunities (migration project and merger of Ericsson and Comptel Mediation Products) and risks and efforts for the same.• Co-ordinating between Accenture India, Accenture client team in Norway and Telenor.• Bridged the skill gap and helped the management in recruiting skilled candidates and build skilled team for the project,• Training, mentoring and leading the team of resources from Accenture in order to reduce skill gap.• Performance management of the team.

Hyderabad Area, India

Designation - Software Engineering Team Lead.lead a team of resources from Accenture working for Optus Telecom operator on delivering application maintenance and application development services for their 3 number management applications including Optus’s Fixed line porting management system, Number Reconciliation System and Ericsson’s number management database Telcordia’s CNUM product. Performed both Technical and Management role in parallel as a value addition.Roles and Responsibilities (In addition to Technical role)• Proactively mastered and led 2 Optus’s applications Fixed line porting management system and Number reconciliation system and ensured the applications are in green within 1 month of time frame.• Worked on Account number Normalisation CR for Optus fixed line in order to meet Government regulations.• Focussed on incident reduction and identifying regular patterns and eventually succeeded in reducing the inflow by 45%.• Led my support to other teams like POPI (mobile number porting), Activation teams (SoftAct), Order management team (BORIS) in their initial CR understanding, analysis and Implementation.• Stabilised Optus’s Number reconciliation system application by working closely with DBA team after analysing the root cause of the weekly failure of refresh activity (SQL Server.• Prepared daily monitoring activities/health check activity for the team which helped us many times to upfront catch hold of many missing files from external carriers/server issues/connectivity issues, etc. and avoid critical incidents. • Worked on implementing the file transfer system between Optus and external carriers in Australia from FTP to SFTP.• Participated in annual DR activity for CNUM database, CNUM being the master database for Optus owned and foreign numbers.• Providing support to other applications in identifying the history of ported numbers by analysing the number flow in porting systems and CNUM databases and helped them in incident resolution.

New Delhi, India

Designation- Software Engineering Team Lead Lead a team of resources from Accenture working with Comptel on delivering work to their end customer across the world. Started as a Associate software engineer in 2008, grew within the organization to leading the team as an Associate manager. Performed both Technical and Management role in parallel as a value addition. Was part of some key customer deliveries for Comptel.Roles and Responsibilities (In addition to Technical role)• Implemented the mediation solutions for the APAC and European Customers in C/Perl/Java/Shell Script/BLT on Unix and Linux OS.• Developing Network element interfaces positioned between the operator's customer care and order management systems at the sales front and the provisioning system in the OSS layer facing the network front (SOAP/WSDL/UDDI).• Attended requirement gathering sessions at client side (Etisalat, DTAC).• Prepared test cases, performed function testing and deployed and supported Go-Live activities for the steams.• Analysing the high level requirements and preparing detailed level Functional specification documents.• Handled the secondary location Gurgaon for the project and remotely managed team members in Chennai as well.• Worked on AIS EL4(Slang) to EL6 migration project, migration from Aricent mediation to Comptel mediation for Bharti Airtel.• Training, mentoring and leading the team of resources from Accenture• Providing SME support to capability teams (Involved in recruitment activities and internal skill assessments).

Gurgaon, India

Chennai Area, India

Chennai Area, India