• Taking full responsibilities and end-to-end ownership of customer shipments and issues including cross functional coordination. Coordination documentation team for timely preparation of all required documentation (Ocean Bill of Lading, Billing, etc) and field staff to expedite workflow.• Accountable for ensuring that contracts/agreements for all customers comply with guidelines, are comprehensively documented, maintained and appropriately communicated to all relevant parties.• Build and maintain lasting relationships with clients and partners by understanding focus and needs, identifying opportunity and anticipating them in advance.• Addressing root causes and seek continuous improvements – constantly look for ways to improve work processes.• Created standard rates for customs clearance quotation, bringing down average response time to clients from 8 hours to 4 hours.• Managing a team of 10 people.

• Successfully implemented CRM and Freight forwarding software that improved organisation workflow and improved employee accountability.• Led company in getting MTO certificate and was responsible for end to end process in getting certificate.• Coordinating with oversees agent and getting quotes and complete cost. Also responsible for preparing foreign exchange documents. • Responsible for coordinating the ocean export and movement of cargo for clients, including the management and distribution of documents and information related to the sea export and import function. • Ensure that export process is in compliance with company and industry quality assurance standard. • Maintaining and updating rate sheets, milestones, and etc. • Maintaining a database of clients, prospects, partners, and vendors.

• Collecting freight quotes from shipping companies, analysing and preparing a cost statement.• Classifying goods as per Indian Customs Act and calculating customs duty according. Filling Import documentation and occasionally export documentation with Indian Customs.• Handled an import project for an Indian multinational at Gurugram, Haryana.• Act and communicate proactively and keep customers informed of any issues or changes in the booking.• Performing prospecting activities such as cold calling and networking.•Adaptable/Flexible to change in response to new information, different or unexpected circumstances, and help business growth with can-do mind-set.