Divya Madhavan Email & Phone Number

Bentonville, Arkansas, United States

♦ Onboarding Support: Create dynamic content using multiple modalities to ensure a smooth transition for new associates, empowering them with the knowledge, skills, and tools they need to succeed.♦ Emerging Leader Development: Design and develop targeted training programs aimed at cultivating leadership skills and capabilities in the next generation of leaders.

Bentonville, Arkansas, United States

♦ Lead stakeholder management involving business, product, and engineering teams to scope, gather, and produce relevant content for ramping customer care agents from street to seat ♦ Design and develop business impacting blended learning programs with hyper-realistic simulations for onboarding new and existing agents on new products, processes, systems, and applications to support store associates and digital customers♦ Lead T3 and certification of New Hire facilitators and Partner Trainers to set them up for successful content delivery♦ Evaluate training metrics, lead agent roundtables, and analyze trends in business metrics to measure training effectiveness and business impact♦ Provide updates in the stakeholder roadmap meetings and share results with leadership in the quarterly business reviews♦ Architected and developed Program Maintenance SOP in close partnership with L&D Design, Delivery, and Partner Training teams to streamline maintenance processes and cadence across L&D in alignment with business needs. Led team development activities and workshops to drive rapid adoption of the SOP♦ Lead project management for program maintenance of 35+ training programs that support new hire onboarding and cross training on Walmart Customer Care lines of business and queues♦ Lead a team of internal project specialists and vendors and provide creative direction and guidance to support program maintenance♦ Exchange ongoing constructive feedback with peers across L&D teams and leadership with focus on improving efficiencies of systems, tools, processes, and procedures that support content design and development ♦ Research the right modality/ technology to meet learning needs, proactively experimenting and implementing innovative learning solutions

Fayetteville, Arkansas, United States

♦ Consulted with stakeholders in Walmart Academy to design and develop vILT program for new merchants♦ Created scripts and storyboards for videos and eLearning♦ Developed and led live draft review of facilitator guide, learner guide, and eLearning modules♦ Supported the overall project management and development activities to launch the training

Manchester, New Hampshire

♦ Worked with key business leaders to develop group training roadmap to establish Schleuniger’s online university and build e-commerce♦ Collaborated with internal and external teams to define training framework, develop core processes, and anchor routine operations♦ Owned the entire learning development lifecycle: planning, design, storyboarding, development, recording, editing, and deployment of the learning solution and stay within timelines♦ Partnered with SMEs in cross-functional teams to uncover learning needs, performance improvement opportunities, and gather and analyze complex technical content♦ Developed e-learning curricula mapped to desired learning outcomes for targeted internal and external learner groups♦ Designed user interfaces and learning experiences using evidence-based approaches, developed eLearning using Adobe Captivate, and deployed SCORM-compliant and interactive certification programs on wire processing industry foundations and compliance for internal and external customers. ♦ Collaborated with Industry Standards organization for certifying global audience♦ Collaborated with vendors to lead translation and localization of courses♦ Developed custom reports to evaluate training effectiveness and new development initiatives♦ Ensured best practices across all projects, content, and sites to meet corporate standards of excellence and consistency

Greater Boston Area

♦ Developed and delivered graduate level online courses using HTML/CSS for Blackboard Learn♦ Worked in direct partnership with faculty and IDs to scope course requirements ♦ Consulted on learning strategies, assessments, and instructional design

Keene, New Hampshire

♦ Collaborated with SMEs and business process owners to understand training requirements for Oracle applications♦ Built and maintained knowledge repository for the supplier community and business users using Oracle UPK♦ Captured end-user scenarios, wrote user manuals, and created guided workflows for driving usability of software applications♦ Provided PMO support by tracking project component deadlines, risks, and defects, maintaining Project Plans, developing resource utilization charts, and creating process flow diagrams

Greater Boston Area

♦ Developed syllabus, study guides, lectures, assignments and assessments and managed courses on Blackboard LMS♦ Performed quality check of instructional videos, course lectures and LMS instructional elements♦ Performed course revisions and ensured course reusability and conformity to the University's quality standards♦ Transformed old learning objects into HTML content to ensure interoperability with devices and browsers♦ Provided Adobe Connect Live Classroom support for faculty and students of BU summer online courses♦ Managed library equipment loans and performed other office functions

Greater Boston Area

Designed and developed components of a self-learning online module using Articulate Storyline for physicians, nurses, mental health workers and staff on person-centered planning, to be used for State's PACE Learning Management System

Master Of Education - Med, Educational Media And Technology

Bachelor Of Technology - Btech, Biotechnology

Ontario High School Diploma