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Divya Matta is listed as Helping customers resolving their issues/problems and delivering great customer service experience. at Kinetic IT, a company with 1066 employees, based in Marsden Park, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Divya Matta.
Divya Matta previously worked as Service Desk Technician at Kinetic It and Customer Service Specialist at Spoton Digital Agency. Divya Matta holds Certificate Iv, It Support from Tafe Nsw.
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This is Divya and I have 3 years of experience as Customer Service - Technical Support in the IT industry.I worked on resolving issues related to network connectivity, troubleshooting software & hardware errors. I have gained experience and knowledge on installation, the configuration of Windows servers, taking backups, configuring network security, firewall and performing anti-virus scans.I was part of a team doing front line support and helping customers resolve their technical issues and queries. I work with empathy, listen to customers diligently to understand their problems, address their concerns, and provide the right solutions.I believe assuring customers about their problems and making sure they have been heard is one of the important traits of a customer service professional. I learnt from my experiences that lending your ear to customers' frustration and reassuring them about their issues will take you a long way and help us find the right solutions for our customers. I quit my job owing to my pregnancy and took up a role as a Mother. In the past two years, bringing up my child has taught me to be patient and also to manage my time and work efficiently as it becomes hard and unpredictable with a newborn by my side, But, over time I understood how to organise myself and be good at it.I took an initiative and learnt a new technology ServiceNow and completed the course online. I am open to learning new technologies, acquiring soft skills, and retraining to succeed in the corporate industry.I am really ready to restart my career, use my knowledge gained through experience, put it into practice to provide solutions and learn new things along the way. I believe your organisation provides the right platform for me to exhibit my skills & eagerness to learn to establish myself to succeed and benefit the organisation in the process.TAFE certified graduate in IT support Management.
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Sydney, New South Wales, Australia
Working on real time IT-related issues and requests received through the business and delivering beyond customer expectations.Troubleshooting & investigating IT-related issues over the phone/email.Deliver a high-level of proactive and cooperative customer serviceLog & resolve IT tickets and escalate to cross-functional teams as requiredCollaborating with.
Sydney, New South Wales, Australia
Hyderabad Area, India
Chennai Area, India
Other employees you can reach at kineticit.com.au. View company contacts for 1066 employees →
Monika Saini
Colleague at Kinetic It
Canberra, Australian Capital Territory, Australia, Australia
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Michael Connelly
Colleague at Kinetic It
Greater Perth Area, Australia
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Lara Rosenblum
Colleague at Kinetic It
Yokine, Western Australia, Australia, Australia
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EC
Eugene Chong
Colleague at Kinetic It
Singapore, Singapore
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Kyle Allcorn
Colleague at Kinetic It
Greater Perth Area, Australia
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KW
Kelly Wheeler
Colleague at Kinetic It
Canberra, Australian Capital Territory, Australia, Australia
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SF
Steve Fox
Colleague at Kinetic It
Greater Sydney Area, Australia
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Leung Wong
Colleague at Kinetic It
Greater Melbourne Area, Australia
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Andrew Roob
Colleague at Kinetic It
Greater Perth Area, Australia
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Geoff Newell
Colleague at Kinetic It
Baldivis, Western Australia, Australia, Australia
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Bachelor's degree in mechanical Engineering
Quick answers generated from the profile data available on this page.
Divya Matta works for Kinetic IT.
Divya Matta is listed as Helping customers resolving their issues/problems and delivering great customer service experience. at Kinetic IT.
Divya Matta is based in Marsden Park, New South Wales, Australia while working with Kinetic IT.
Divya Matta has worked for Kinetic It, Spoton Digital Agency, Ctel Infosystems, Chevronne Softech Private Limited, and Css Corp.
Divya Matta's colleagues at Kinetic IT include Monika Saini, Michael Connelly, Lara Rosenblum, Eugene Chong, and Kyle Allcorn.
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Divya Matta holds Certificate Iv, It Support from Tafe Nsw.
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