Experienced IT professional with 9+ years in Major Incident Management, IT Infrastructure Support, and CRM solutions. I specialize in managing high-priority incidents, ensuring minimal downtime, and delivering excellent end-user support. With a strong background in service desk operations, system administration, and cloud hosting, I’ve helped businesses enhance service delivery, streamline processes, and maintain high client satisfaction. My key strengths include incident resolution, process improvement, and team leadership, resulting in reduced operational costs and improved system uptime.