Divya Nelluri Email & Phone Number

Reno, Nevada Area

Hyderabad Area, India

- Troubleshooting the hardware components including motherboard failure and battery failure NIC failure and also network issues.- Supported graphics solutions, driver issues, desktop virtualization with the help of knowledge base.- Analyze, troubleshoot and resolve client service requests like internet trouble shooting, hardware troubleshooting and network problems. Handling escalations for critical accounts by remote access.migrating devices such as PCs, printers and APs to specific vlans. Updated SNMP, NTP, Service statements, Logging and hostname to standards.- Level 2 support of graphics solutions, driver issues, desktop virtualization, PC imaging using knowledge base- Analyze, troubleshoot and resolve client service requests, migrating devices such as PCs, printers to specific vlans.- Performed network maintenance, upgrades of service packs, patches, hot fixes and security configurations, wifi installations, BSOD.- Hardware implementation, maintenance, and repair of DELL laptops.- Installing and configuring Windows 7 & 10, including disk partitioning, file access, firewalls, security, and printers.- Received the ‘Best Trainee’ award among a team of 20 employees.

Bengaluru Area, India

- Resolving bugs in softwares like Siebel & Ebobs. Support for AT&T employees and National Australia Bank employees.- Maintenance and administration of servers, desktop computers, printers, routers, switches, firewalls, phones, IP Phones, personal digital assistants, smartphones, software deployment, security updates and patches as well as a vast array of additional technologies inclusive of both hardware and software.- Recommend and schedule repairs to the LAN/WAN.- Supporting, implementing and/or administering networks such as Microsoft Windows Active Directory.- Supporting, implementing and/or administering Microsoft Exchange Server 2013.- Supporting, implementing and/or administering Microsoft Windows Server 2012 & 2008.- Preparing users by designing and conducting training programs; providing references and support.- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.- Monitoring the network, ran network diagnostics and analyzed using network analytics tools, Terminal Services, MS Server, Windows Server Operating Systems (2003 through 2012R2)

Hyderabad Area, India

- Effectively built platform and business knowledge integration in order to uniquely identify problem source for resolving Seller’s issues.- Managed investigations that required a deeper level of analysis and ensured confidentiality of all information collected during investigations.- Experienced in problem solving, including the ability to recognize non-obvious patterns, fraud or risk investigations.- Exceptional analytical and data gathering skills, excellent team player capable of learning and sharing knowledge in a team environment.- Using internal tools and resources, investigated each shipment discrepancy in order to either locate the missing goods or to determine if the seller is eligible for reimbursement when in compliance with company policies.- Maintained high levels of confidentiality and data security standards.- Determined eligibility of high value reimbursements.- Recognized and identified seller trends and worked directly with sellers regarding policy compliance.- Filed case results, noncompliance data, financial reimbursement records.Skills:* Data Analysis* Ability to recognize and identify non-obvious patterns* Ability to manage and organize multiple tasks * Inventory Management* Company Policy* Seller Reimbursements* Microsoft Excel* PUTTY* SQL

Master'S Degree In Electrical Engineering, System, Networking, And Lan/Wan Management/Manager

Specialized in Computer Networks, Focusing on Network Security, Network designing, Network troubleshooting, VoIP, Broadband Communication.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering, 3.75/4.00

Activities and Societies: Active member of IEEE, IETE and NSS.I was an undergraduate student pursuing Bachelor in Technology.