Divyani Mehta Email & Phone Number

Bengaluru, Karnataka, India

India

Ahmedabad, Gujarat, India

• Appointed as a Client Account Manager, and now working as Associate Manager in operations.• Handling team of 6 and making sure operations are done smoothly on field as well as at the client’s end.• Working closely with City head and taking up challenge to bring up the non-profitable area a highest revenue making area as well as streamlining work process of different department.• Trend setter as well as one of the persons to implemented all the new features to clients.• Develops and manages multiple client relationships within the organization to ensure client satisfaction and the development of efficient business systems• Understanding clients’ requirements related to the changes required in application and coordinating with organization technology team for the changes that client has requested and ensuring that clients’ requirements are fulfilled.• Negotiating, extending, retaining critical customers to business. • Ensure a good Net Interest Income is generate from client that helps to grow business.• Up selling and cross selling in existing clients list.• Answered incoming customer calls and responded to customer queries.• Extended quality customer service and build relationship with prospective customers.• Provided detailed explanation on product options, related charges and mandatory disclosure that led to customer satisfaction. • Entered all sorts of relevant customer payment information into computer database system• Effectively collected information to determine customer needs.• Mentored and trained customers on product usage. • Building processes to make the existing work effective and efficient.

India

• Very Dynamic role - Handling High end clients to medium clients.• Responsible to generate revenue and handle societies• Team building and handling.• Keeping customer satisfaction and Data Privacy on Top.• Meeting Individual and team targets month on month.• Improving the market of Clients by bringing in processes and way of work.

• Handled top Clients - HDFC Bank, Tata Capital, Aditya Birla Capital and many more• Coordinated with Clients for Training and Development of the software. Connected and trained the new employees for regular follow ups for Business.• Seek regular feedbacks from Clients, and resolving issues if they are facing any issue in operating the software.• Acquiring a thorough understanding of key Client needs and requirements.• Business Development Manager for Video Interviews• Cross selling and Cold Calling Generate leads from open market• Expanding the relationships with the new and existing client by continuously proposing solutions that meet their objectives.• Ensuring the correct product features and services are delivered to customers in a timely manner.• Ensuring that timely payment is made by the client• Plan & oversee business development efforts for WorkApps Pune in assigned areas/clusters with a goal to onboard high-quality customers.• Negotiate commercial agreement with interested customers Strengthen relationships with existing partners & other relevant stakeholders.• Work closely with the revenue management team to drive topline for the partner customer Collaborate with other teams in WorkApps such as operations, marketing, pricing, customer support, and finance to ensure smooth functioning of application on a day-to-day basis.• Finding new prospects and potential corporate and individual buyers.• Lead generation through different ways.

Pune Area, India

Doing a exciting internship with AP Globale (Sakal Media Group) as an Market Researcher Intern.• Secondary Market Research to back up the upcoming vertical in the organization.• Detailed study and analysis of the clients on their Corporate Social Responsibility (CSR) activities.• Preparing an In-dept report and sectors to help them take 1st move advantage.• Reporting directly to the head of vertical.

Pune, Maharashtra, India

• Business to Business (B2B) service providing by Cold Calling.• Colliding the data of our prospective clients and introduce our company.• Explaining the service that we provide and understanding their needs.• Meetings to close the sales and fulfilling the customer requirement.

Master Of Business Administration - Mba, Marketing

B Com, Business, Management, Marketing, And Related Support Services