Business Development Management- Key Account Manager 25’th Oct 2021 •Taking care of Existing National Customers as well as Local customers being an Account Manager and active in field sales for New sales/Adding new customers. •Handling Key customer as an Account Manager i.e Lupin, IPCA, V-Guard Industries Ltd, Mankind and twenty more customers. •Sharing daily MIS report to all my existing customers, Submission of Bills after the end of each months, collection of payments from all customers as well ,monitoring first mile pick ups to achieve quality services in pickups so that we might not miss any allocation. •Responsible for generating sales from existing clients and also responsible for adding new clients. •Registration of claims on matters of shortage, damages, theft, accident and other In-transit cases and Coordinating with team and customers for arranging claim documents as per requirement. • Vendor management, keeping track for first mile pick ups & solve any dispute of vendor if they are facing. •Visit to market is our daily task from our HOD to grab better market knowledge which helps in finding new customers or getting new leads. •Visit to each and every existing customers for creating best relationship with them which leads in increasing sales. •Assessing the customer feedback, evaluating area of improvements & providing critical feedback to the associates on improvements. •Capturing all grievances from Key customers systematically and timely resolution of grievances through proper escalation within team and seeking help of seniors for timely closure. •Collection of payment clearance from outstanding as per payment advice by the client with help of accounts department. •Responsible for monitoring the service levels, service quality, query and complaint resolution with the help from Operations team and Branch levels.

Business Development Manager- Sales Officer Dec 2019 - 24’th Oct 2021 •Taking care of Existing National Customers as well as Local customers being an Account Manager and active in field sales for New sales/finding new customers for Retail & Credit business both. •Handling Key customer as an Account Manager i.e Lupin, IPCA, V-Guard Industries Ltd, Mankind and twenty more customers. •Sharing daily MIS report to all my existing customers,Submission of Bills after the end of each months, collection of payments from all customers as well ,monitoring first mile pick ups to achieve quality services in pickups so that we might not miss any allocation. •Responsible for generating sales from existing clients and also responsible for adding new clients. •Registration of claims on matters of shortage, damages, theft, accident and other In-transit cases and Coordinating with team and customers for arranging claim documents as per requirement. • Vendor management, keeping track for first mile pick ups & solve any dispute of vendor if they are facing. •Visit to market on each and every day for better market knowledge which helps in finding new customers or getting new leads for Retail & credit business both. •Visit to each and every existing customers for creating best relationship with them which leads in increasing sales. •Capturing all grievances from Key customers systematically and timely resolution of grievances through proper escalation within team and seeking help of seniors for timely closure. •Collection of payment clearance from outstanding as per payment advice by the client with help of accounts department. •Responsible for monitoring the service levels, service quality, query and complaint resolution with the help from Operations team and Branch levels.

•I was assigned to take care after existing customers like Glenmark Pharmaceutical, IRIS, B BRAUN Healthcare, J.G Hoisery etc and 7 more customer. •Responsible for monitoring the service levels, service quality, query and complaint resolution with the help from Operations team and Branch levels. •Serving our key customer as an account manager to give them better services. •Visiting all customer to clear old disputed matter regarding service level & update to management every month. •Capturing all grievances from Key customers systematically and timely resolution of grievances through proper escalation within team and seeking help of seniors for timely closure.

Hand on experience as a seller/supplier on various e-commerce companies like flipkart,amazon etc.Experience product hunting, ecommerce marketing, market analysis.