Divyanshu Rawat Email and Phone Number

• Pioneered the Establishment of University Operations Department.• Orchestrated end-to-end account management for an impressive portfolio of 55 direct university partners. Demonstrated exceptional prowess in nurturing these partnerships to foster growth and mutual success.• Engineered the flawless execution of post-submission offer management, playing a pivotal role in enhancing the student experience and optimizing the journey from application submission to offer acceptance across… Show more • Pioneered the Establishment of University Operations Department.• Orchestrated end-to-end account management for an impressive portfolio of 55 direct university partners. Demonstrated exceptional prowess in nurturing these partnerships to foster growth and mutual success.• Engineered the flawless execution of post-submission offer management, playing a pivotal role in enhancing the student experience and optimizing the journey from application submission to offer acceptance across assigned universities and partners.• Innovatively elevated the conversion rate from application submission to offer reception, implementing strategic measures that positively impacted the organization's overall efficiency and bottom line.• Cultivated robust interdisciplinary relationships by closely partnering with the Growth team, Student Counselors, Key Account Managers, and support functions. Leveraged insights gleaned from university and partner interactions to inform strategic decisions.•Executed end-to-end Post-submission Offer Management for assigned Universities and Partners.•Managed a high-performing team of 15 members, achieving excellence through defined KRA's and KPI's.Skills: Operations · Operational Analysis · Analytics · Analytical Skills · International Business Development · Team Management · Operations Management · Communication Show less

• Onboarding and account management: Proficient in successfully onboarding clients, providing detailed counseling, and taking overallresponsibility for their accounts.• University admissions expertise: Developed a deep understanding of the university admissions process and application cycle, ensuringaccurate guidance and support to students.• Student relationship building: Built trusted relationships with students, serving as their coach for guidance and assistance throughout… Show more • Onboarding and account management: Proficient in successfully onboarding clients, providing detailed counseling, and taking overallresponsibility for their accounts.• University admissions expertise: Developed a deep understanding of the university admissions process and application cycle, ensuringaccurate guidance and support to students.• Student relationship building: Built trusted relationships with students, serving as their coach for guidance and assistance throughout theuniversity admissions journey.• Application progress monitoring: Reviewed the progress of every student application on an ongoing basis, identifying bottlenecks andcollaborating with different teams to ensure smooth processes.• Cross-functional collaboration: Established strong relationships across disciplines within the organization, partnering closely with theGrowth team, Student Counselors, Key Account Managers, and other support functions, providing valuable feedback and insights.• Team management: Successfully managed and groomed a team of 2 Counsellors, ensuring targets were met on time and fostering theirgrowth and development Show less

• Managed a portfolio of 145+ Clients to ensure their growth in different regions of Uttarakhand.• Empowered the educators to go online and foster their growth through marketing strategies; ensure their lifecycle management post sales.• Empowering educators on social media platforms thereby helping them to reach the maximum audience.• Improved Unit Economics by bringing in 80% renewals month on month along with upselling of product offerings.• Encouraged Educators to create and… Show more • Managed a portfolio of 145+ Clients to ensure their growth in different regions of Uttarakhand.• Empowered the educators to go online and foster their growth through marketing strategies; ensure their lifecycle management post sales.• Empowering educators on social media platforms thereby helping them to reach the maximum audience.• Improved Unit Economics by bringing in 80% renewals month on month along with upselling of product offerings.• Encouraged Educators to create and monetize their content, thereby creating key stakeholders’ month on month.• Increased the DAU base from 19% to 48% resulting in an increase of 65% more active users thereby improving Customer satisfaction.• Took sessions on GMV for the entire Customer Success Team to help them to leverage their conversations with clients. Show less

• Successfully conducted cold calling to parents, effectively explaining the product features and benefits, resulting in a high conversion ratioof 63.9%.• Demonstrated exceptional sales skills by scheduling demo classes for interested parents, showcasing the value of the product andgenerating leads.• Handled all inbound queries from parents, providing prompt assistance and addressing their concerns or questions regarding theenrollment process.• Proactively resolved… Show more • Successfully conducted cold calling to parents, effectively explaining the product features and benefits, resulting in a high conversion ratioof 63.9%.• Demonstrated exceptional sales skills by scheduling demo classes for interested parents, showcasing the value of the product andgenerating leads.• Handled all inbound queries from parents, providing prompt assistance and addressing their concerns or questions regarding theenrollment process.• Proactively resolved inbound queries related to live trial classes, ensuring immediate support and guidance for parents, resulting inincreased customer satisfaction.• Developed strong rapport and communication skills, effectively building relationships with parents to understand their needs and tailorsolutions to meet their requirements. Show less

• Managed a team of 8 individuals, fostering their professional growth and development in areas such as conversions, sales, and characterbuilding.• Implemented strategic planning and executed initiatives to drive efficient sales, resulting in increased conversion rates and higher profits.• Played an integral role in management-related decisions to ensure the overall growth and success of the company.• Led the Operations department, overseeing day-to-day activities and optimizing… Show more • Managed a team of 8 individuals, fostering their professional growth and development in areas such as conversions, sales, and characterbuilding.• Implemented strategic planning and executed initiatives to drive efficient sales, resulting in increased conversion rates and higher profits.• Played an integral role in management-related decisions to ensure the overall growth and success of the company.• Led the Operations department, overseeing day-to-day activities and optimizing processes to enhance efficiency and customer satisfaction.• Successfully negotiated with customers, building strong relationships and securing profitable deals.• Directly contributed to revenue generation through effective leadership and implementation of sales strategies.• Collaborated with cross-functional teams to align sales and operations efforts, maximizing overall business performance.• Tracked and analyzed key performance indicators to identify areas for improvement and implement actionable solutions.• Mentored and coached team members to improve their sales techniques, product knowledge, and customer service skills.• Implemented performance evaluation systems to assess individual and team performance, providing constructive feedback and recognition. Show less

• Managed end-to-end grooming and account management of newly onboarded agents on the platform, ensuring their successfulestablishment and growth as Travel Agents.• Implemented strategies to drive growth and improve conversions and profits for Travel Agents on the platform, resulting in increasedsuccess rates.• Led a team of 4 product trainers, fostering their professional development and growth within the organization.• Provided comprehensive training to newly onboarded… Show more • Managed end-to-end grooming and account management of newly onboarded agents on the platform, ensuring their successfulestablishment and growth as Travel Agents.• Implemented strategies to drive growth and improve conversions and profits for Travel Agents on the platform, resulting in increasedsuccess rates.• Led a team of 4 product trainers, fostering their professional development and growth within the organization.• Provided comprehensive training to newly onboarded agents on using Travel Triangle's CRM/Portal, equipping them with the necessaryskills and knowledge to navigate the platform effectively. Show less