Leading Customer Success, Professional Services Delivery and Analytics for SHL India's enterprise and strategic clients on SHL's talent acquisition suite.

Led a team of Customer Success Consultants, driving client value and ensuring successful HRMS adoption leading to renewals and upsell opportunities.-Delivered tailored workflow configurations, policy applications, and insights into system usage and trends to optimize client outcomes and ROI-Managed NPS tracking and quarterly business reviews with C-suite executives to drive satisfaction and identify growth opportunities.-Collaborated with internal teams to prioritize feature requests, track bug fixes, and ensure product alignment with client needs.-Led team performance, ensuring SLA adherence and fostering professional growth through regular coaching

End-to-end implementation of various HR digitalization and automation initiatives, including recruitment systems, robotic process automation (RPA), VBA tools, and enhancements to the on-premise PeopleSoft instance. Key projects included the deployment of PeopleStrong, SmartRecruiters and ClickBoarding, driving successful global rollouts across multiple regions.-Managed the full project lifecycle for HR tech implementations, from initial configuration through to user acceptance testing (UAT), global end-user training, launch, and post-launch support.-Collaborated closely with cross-functional teams and stakeholders to ensure smooth integration of systems with local and global processes.-Coordinated with external vendors for regular updates and enhancements to ensure systems met evolving business requirements across diverse geographies.-Delivered training sessions and created comprehensive documentation to support user adoption across multiple regions, ensuring seamless transitions and high user engagement.-Oversaw troubleshooting and issue resolution post-launch to guarantee system stability and continuous improvement in line with business needs.

-Head of HR, Admin and IT

-HR Business Partner for OYO Flagship vertical-Performance Management & Talent Acquisition

-HR Business Partner-Talent Management and Acquisition-SAP HCM-Contract Labour Management-Core team member for site deployment of LabourWorks ERP

-Devised methodology to compute and project variable dearness allowance payouts for unionised blue collar workers-Adjusting multiple AICPI (IW) series, Cost of Living Adjustment; and city/employer-wise differential benefits-Benchmarking LTS payouts at establishments in proximity to manufacturing premises