Divya Prem Email & Phone Number

India

Intelehealth is a global nonprofit organization focused on revolutionizing healthcare access worldwide. They leverage technology, particularly telemedicine, to empower underserved communities with quality healthcare services. Their user-friendly telemedicine platform enables healthcare providers to remotely diagnose and treat patients, bridging the gap between healthcare resources and those in need, especially in remote or resource-constrained areas. Intelehealth.org is dedicated to making… Show more Intelehealth is a global nonprofit organization focused on revolutionizing healthcare access worldwide. They leverage technology, particularly telemedicine, to empower underserved communities with quality healthcare services. Their user-friendly telemedicine platform enables healthcare providers to remotely diagnose and treat patients, bridging the gap between healthcare resources and those in need, especially in remote or resource-constrained areas. Intelehealth.org is dedicated to making healthcare more accessible and affordable for millions of people around the world, striving to ensure that healthcare becomes a fundamental right for all. Show less

Bengaluru, Karnataka, India

As a Product Manager at Streamz AI, I drove the successful creation and enhancement of a B2B SaaS product, focusing on optimizing sales readiness and user satisfaction. I led cross-functional teams through the entire product lifecycle, fostering collaboration and achieving significant improvements in user experience. Additionally, I implemented a strategic gamification program that effectively boosted user engagement and retention rates. My approach included defining and monitoring key product… Show more As a Product Manager at Streamz AI, I drove the successful creation and enhancement of a B2B SaaS product, focusing on optimizing sales readiness and user satisfaction. I led cross-functional teams through the entire product lifecycle, fostering collaboration and achieving significant improvements in user experience. Additionally, I implemented a strategic gamification program that effectively boosted user engagement and retention rates. My approach included defining and monitoring key product metrics to guide decision-making and continuous improvement initiatives. I managed the product backlog with a keen focus on stakeholder feedback, ensuring that development efforts aligned closely with market demands and user needs Show less

India

As a Customer Success Manager, I played a pivotal role in driving business success through strategic alignment with customer objectives and deep product expertise. I formulated and executed comprehensive business strategies in collaboration with leadership and executive teams, ensuring alignment with customer business goals and fostering long-term partnerships.I was accountable for managing key B2B customer engagements, curating content, and implementing tailored learning programs and… Show more As a Customer Success Manager, I played a pivotal role in driving business success through strategic alignment with customer objectives and deep product expertise. I formulated and executed comprehensive business strategies in collaboration with leadership and executive teams, ensuring alignment with customer business goals and fostering long-term partnerships.I was accountable for managing key B2B customer engagements, curating content, and implementing tailored learning programs and technological solutions. Through proactive monitoring and analysis of customer health indicators, I effectively managed customer relationships, resulting in a significant increase in satisfaction.I led cross-functional teams in the development and implementation of projects, serving as a central point of contact for scrum teams and ensuring seamless project execution from conception to final implementation. By conducting continuous feedback calls and resolving issues promptly, I successfully increased active customer engagement by 25% across my client portfolio.Additionally, I designed and facilitated impactful training sessions for both individual customers and teams, consistently achieving a high satisfaction rate of 98%. I conceptualized and implemented customer success plans, including initiatives like the Customer Loyalty program, which significantly enhanced customer retention rates.Throughout my tenure, I collaborated closely with internal teams and customers to develop proposals, presentations, contracts, and growth strategies. I leveraged my understanding of technology and industry platforms to craft tailored solutions that met and exceeded customer expectations. Show less

India

As a Product Manager at OnMobile Global, I've had the privilege of managing the Ringback Tones (RBT) product across diverse markets including India, Middle East Asia, and Africa, overseeing more than 15 deployments. I developed and executed a forward-looking product roadmap spanning at least a 3-month horizon, effectively addressing critical customer needs and business challenges.I actively participated in the Research and Development process alignment, ensuring our products remained… Show more As a Product Manager at OnMobile Global, I've had the privilege of managing the Ringback Tones (RBT) product across diverse markets including India, Middle East Asia, and Africa, overseeing more than 15 deployments. I developed and executed a forward-looking product roadmap spanning at least a 3-month horizon, effectively addressing critical customer needs and business challenges.I actively participated in the Research and Development process alignment, ensuring our products remained innovative and competitive in the market. By designing and implementing A/B experiments, I achieved significant improvements, including a 10% increase in conversion rates and a 25% reduction in churn, contributing directly to business growth and customer retention.My role involved conducting comprehensive competitor analysis to understand market trends and product positioning, facilitating informed decision-making and strategic planning. Collaborating closely with design and technology teams, I championed best practices in UI/UX design, utilizing tools like Sketch and Marvel to create prototypes that enhanced user experience and engagement.I took charge of product marketing strategies, from Go-to-Market (GTM) planning to pricing strategies and promotional campaigns, ensuring effective product launches and market penetration. Throughout the product lifecycle, I remained accountable for product success, continually identifying customer pain points and latent needs through feedback sessions and surveys.Additionally, I leveraged Google Analytics and SEO strategies to optimize key performance indicators (KPIs) on mobile web and apps, achieving a notable 5% improvement in user engagement and conversion metrics. Show less

Bangalore

As a dedicated Project Manager at OnMobile Global, I excel in defining project scopes in collaboration with senior management, ensuring alignment with strategic objectives and resource allocation. I meticulously set project objectives and evaluation measures, leveraging my expertise to establish effective schedules, allocate resources efficiently, and monitor progress closely to ensure adherence to timelines and budget constraints.I excel in stakeholder management, selecting team… Show more As a dedicated Project Manager at OnMobile Global, I excel in defining project scopes in collaboration with senior management, ensuring alignment with strategic objectives and resource allocation. I meticulously set project objectives and evaluation measures, leveraging my expertise to establish effective schedules, allocate resources efficiently, and monitor progress closely to ensure adherence to timelines and budget constraints.I excel in stakeholder management, selecting team members with the requisite skills and fostering credibility through transparent communication and consistent delivery. By managing diverse teams and resolving issues proactively, I maintain high team morale and facilitate productive team meetings and presentations that drive project success.Throughout my tenure, I've been instrumental in ensuring timely and high-quality project deliverables, performing rigorous project scoping and reviewing work quality to meet and exceed client expectations. I've successfully monitored content usage and client engagement, achieving a notable 10% increase in content utilization through strategic initiatives.As a single point of contact for customer deliveries, I've effectively presented comprehensive reports on project performance and progress, demonstrating my ability to communicate complex information clearly and professionally.I have a proven track record in coordinating multiple related projects simultaneously, implementing robust systems that enhance team efficiency and promote structured processes. Notably, I've consistently met 95% of deadlines without compromising on quality standards, showcasing my commitment to operational excellence and project management best practices. Show less

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization• Meet deadlines and Turnaround Time without compromising quality norms and adhering to SLA. • Responsible and accountable for the coordinated management of multiple related projects • Produce project status reports, manage the team and resolve day-to-day issues.• Present reports on project progress and communicate relevant… Show more • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization• Meet deadlines and Turnaround Time without compromising quality norms and adhering to SLA. • Responsible and accountable for the coordinated management of multiple related projects • Produce project status reports, manage the team and resolve day-to-day issues.• Present reports on project progress and communicate relevant information to superiors• Monitor Content Usage• Client Engagement with focus on Usage and Retention across products• SPOC for internal/external customers for any delivery with respect to an account• Perform project scoping, Plan, organize, administer, review, and evaluate the quality of work delivered by Development, QA & Ops team• Facilitate team meetings, deliver presentations and resolve/escalate issues in a timely fashion. • Develop and implement systems and process to enable smooth functioning of the team. Show less

• Ensuring the release management process adherence - release reporting, tracking and monitoring team utilisation• Managing resource utilization. Handling client escalations.• Tracking project progress, dependencies resolution and deliver project on time• Closing the Project once the product is stabilized at the customer level.• Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of… Show more • Ensuring the release management process adherence - release reporting, tracking and monitoring team utilisation• Managing resource utilization. Handling client escalations.• Tracking project progress, dependencies resolution and deliver project on time• Closing the Project once the product is stabilized at the customer level.• Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of projects • Implemented new production methodologies that resulted in optimizing employee's time to finish the tasks, thus enhancing employee efficiency • Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design Show less

• Develop VAS applications for various clients using internal softwares .• Managing and mentoring a team for developing innovative mobile services.• Testing mobile applications to ensure its error free before delivery to clients.• Tracking team\project progress • Managing resource utilization• Meet deadlines and Turnaround Time without compromising quality norms .• SPOC for any development related queries.

Master Of Business Administration (Mba), Project Management

Specialised in project management

Continuing Education Program, Project Management

Bca, Computer Applications

Activities and Societies: Volunteered in College fests to help manage inter-college events