Responsible for answering inbound calls from the customers in a friendly and courteous manner regarding company products and taking new orders over the phone to save the customer time. Guided customers in finding their relevant products quickly and easily to provide the best service, leading to good feedback for the organizationAdhered to all safety procedures; examined and inspected containers, materials, and products, to ensure that the packaging specifications are met

Discussed billing issues with the customers and offering possible solutions Provided additional information on special promotions and servicesResponsible for processing Customer bills through debit or credit cards over the phoneSwitches between calls, chats, and Emails as per the requirementUsed automated information system to analyze the customer's situationResponsible for answering over 60+ inbound and outbound calls in a friendly and courteous manner

Received incoming calls from customers and clarified their doubts in a friendly and professional manner regarding company products and Checked the daily inventory sheet and made sure that the physical count matches with the electronic count.Resolved dispensaries in the shipment order and inventory countMaintain the database of daily transactions in an Excel sheet.