1. Managed the end-to-end recruitment process, including sourcing candidates, scheduling interviews, coordinating onboarding, conducting HR Inductions, and maintaining employee personnel files.2. Coordinated office operations, including managing schedules, arranging meetings, managing the calendar, handling correspondence, and maintaining accurate records and filing systems.3. Defined, designed, and delivered training and development activities based on identified training needs and competency-based programs. Prepared and monitored the training calendar, scheduled sessions, and used Power BI to evaluate the effectiveness of training to foster a positive and productive mindset for capability development.

1. Advised customers on various gold loan schemes and insurance product Oversee market research to identify emerging trends, customer needs, and competitor strategies.2. Managed incoming calls, new leads and customer inquiries; generated sales leads in CRM; conducted outbound calling; and processed KYC for interested customers in CRM.3. Processed and reviewed gold loan applications, conducted valuation of pledged gold, and managed loan disbursements and repayments in the Core Banking Solution (CBS) to ensure compliance with company policies and regulatory requirements.

In addition to my studies, I have accumulated 5 years of experience as a teacher, where I developed strong skills in education, student engagement, and curriculum development.

Verified and processed invoices, managed financial records, entered asset information into SAP, and maintained documentation.