Divya Ubhadiya Email & Phone Number

Calgary, Alberta, Canada

• Led and coordinated the planning and execution of multiple projects, including new store openings and promotional campaigns.
• Managed project timelines, budgets, and resources, ensuring all project milestones were met within deadlines and financial constraints.
• Collaborated with cross-functional teams including marketing, operations, and suppliers to optimize business processes and customer experience.
• Implemented process improvements that increased operational efficiency and reduced project costs by 15%.
• Monitored vendor performance and negotiated contracts, ensuring high-quality supplies and timely delivery for all projects.
• Reported project progress to senior management, presenting insights on risks, achievements, and recommendations for future improvements.

Calgary, Alberta, Canada

• Ensure a pleasant shopping experience for all customers.
• Resolve customer concerns, issues, and complaints efficiently and effectively.
• Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation
• Supervise the day-to-day task assignments and performance of all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance.
• Delegate tasks and follow-up as necessary.
• Provide support, assignments, direction, motivation, and coaching for associates.

• Coordinated all aspects of project administration, ensuring the seamless execution of multiple projects across different departments.
• Established and maintained project documentation libraries on platforms like SharePoint and Microsoft Teams, ensuring accessibility and version control for all team members.
• Organized and facilitated key project meetings including Steering Committee and Working Committee sessions, preparing agendas, recording minutes, and ensuring follow-up on action items.
• Developed and maintained project trackers (e.g., resource utilization, interface, and progress trackers) to monitor project milestones and identify potential risks.
• Assisted in project financial processing, including budgeting, forecasting, and managing invoicing with third-party vendors.
• Collaborated with cross-functional teams to ensure project plans were aligned with business objectives and adhered to established governance frameworks.

• Assisted in the coordination of project documentation, ensuring all files were organized and maintained for easy access and retrieval on SharePoint and Teams.
• Supported the planning and execution of project meetings and workshops by preparing meeting materials, recording minutes, and tracking follow-ups on key action items.
• Maintained project trackers, including resource allocation and progress tracking, to provide visibility on project performance and potential bottlenecks.
• Provided administrative support to the project team by managing email communications, ensuring deadlines were met, and circulating important updates.
• Collaborated with the project management team to assist in the development and maintenance of project schedules, ensuring timelines were adhered to.
• Supported the change management process by documenting change requests and facilitating their approvals through established governance protocols.