Divya Ubhadiya Email & Phone Number

Calgary, Alberta, Canada

• Led and coordinated the planning and execution of multiple projects, including new store openings and promotional campaigns.• Managed project timelines, budgets, and resources, ensuring all project milestones were met within deadlines and financial constraints.• Collaborated with cross-functional teams including marketing, operations, and suppliers to optimize business processes and customer experience.• Implemented process improvements that increased operational efficiency and reduced project costs by 15%.• Monitored vendor performance and negotiated contracts, ensuring high-quality supplies and timely delivery for all projects.• Reported project progress to senior management, presenting insights on risks, achievements, and recommendations for future improvements.

Calgary, Alberta, Canada

• Ensure a pleasant shopping experience for all customers.• Resolve customer concerns, issues, and complaints efficiently and effectively.• Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation• Supervise the day-to-day task assignments and performance of all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.• Delegate tasks and follow-up as necessary.• Provide support, assignments, direction, motivation, and coaching for associates.• Monitor and analyze business processes and results to profitably achieve store goals.• Manage cash and lottery processes.• Perform work with Integrity, Honesty, and Respect.• Support the General Manager in other tasks and assignments on an ongoing basis.

• Coordinated all aspects of project administration, ensuring the seamless execution of multiple projects across different departments.• Established and maintained project documentation libraries on platforms like SharePoint and Microsoft Teams, ensuring accessibility and version control for all team members.• Organized and facilitated key project meetings including Steering Committee and Working Committee sessions, preparing agendas, recording minutes, and ensuring follow-up on action items.• Developed and maintained project trackers (e.g., resource utilization, interface, and progress trackers) to monitor project milestones and identify potential risks.• Assisted in project financial processing, including budgeting, forecasting, and managing invoicing with third-party vendors.• Collaborated with cross-functional teams to ensure project plans were aligned with business objectives and adhered to established governance frameworks.• Supported change management initiatives by documenting change requests and facilitating the approval process through ServiceNow.

• Assisted in the coordination of project documentation, ensuring all files were organized and maintained for easy access and retrieval on SharePoint and Teams.• Supported the planning and execution of project meetings and workshops by preparing meeting materials, recording minutes, and tracking follow-ups on key action items.• Maintained project trackers, including resource allocation and progress tracking, to provide visibility on project performance and potential bottlenecks.• Provided administrative support to the project team by managing email communications, ensuring deadlines were met, and circulating important updates.• Collaborated with the project management team to assist in the development and maintenance of project schedules, ensuring timelines were adhered to.• Supported the change management process by documenting change requests and facilitating their approvals through established governance protocols.