Divya Mathur Email & Phone Number

I am a results-oriented professional with extensive experience in project management, operations oversight, and quality assessment. As a Project Operations Lead at Rally|OurBus, I am responsible for ensuring the smooth functioning of day-to-day operations and coordinating with cross-functional teams to achieve organizational goals.My expertise in setting up quality assurance processes has allowed me to enhance the customer experience and improve the overall efficiency of operations. I work closely with bus operators to make changes in schedules for upcoming trips, and I am responsible for preparing the department roster based on the volume and nature of work.In addition, I analyze weekly COGS reports to advise the planning team on route planning and look for fast and cost-effective solutions in case of emergencies. I have also implemented various RACI models to ensure the efficient execution of every process and have handled cross-departmental projects with marketing for the Influencer Project.Prior to my current role, I worked as a Dispatch Operations Specialist at Rally|OurBus, where I supervised a fleet of various buses on diverse routes to ensure that there was no compromise in service quality. I also procured buses for new routes and events and worked closely with cross-departmental teams to build a more sustainable model of transport for customers and drivers.Before joining Rally|OurBus, I worked as a Quality Assurance Specialist at PropScience, where I verified details gathered by the firm's research consultants and rectified details for projects on the company website. I also created PropReports for clients on various residential projects in and around Mumbai.My educational background includes a five-year integrated MBA Tech course from Narsee Monjee School of Management Studies, Mumbai, with a specialization in Operations and Project Management. Additionally, I have acquired several skills over the years, including emergency management, team building and communication, and consulting.I have volunteered in many process-building activities, acquired double promotion within a year for my team building and efficiency in work, and have been awarded twice with the Kudos Award for being a reliable and trustworthy team member and my contribution towards cross-departmental responsibilities.In my free time, I enjoy learning new languages and I am learning German. I am a self-motivated individual with excellent problem-solving skills and a proven track record of delivering results.