Direct, manage and maintain the daily operations of Deloitte Clients’ Raiser’s Edge databasesProject-manage database conversions to Raiser’s EdgeSet standards for donor data transfers to Deloitte Clients’ Raiser’s Edge databases to ensure consistency and accuracy of dataDevelop, design and generate reports and queries using Raiser’s EdgeEnsure the accuracy and integrity of donor data within Deloitte(Cornerstone) Clients’ Raiser’s Edge databases, including input, output and technology managementCarry out data analysis in support of program optimization on behalf of Deloitte Clients using Raiser’s EdgeInvestigate any Raiser’s Edge system errors and/or problems, identify possible causes, resolve issues and communicate procedures to rectify themProvide support and instruction on Raiser’s Edge to other Deloitte staffDocument internal and external processesGather and document Business RequirementsWork with Blackbaud on Database issuesWork with clients to establish best Business Processes

Direct, manage and maintain the daily operations of Deloitte Clients’ Raiser’s Edge databasesProject-manage database conversions to Raiser’s Edge.Set standards for donor data transfers to Deloitte Clients’ Raiser’s Edge databases to ensure consistency and accuracy of data.Develop, design and generate reports and queries using Raiser’s Edge.Built and implement data accuracy and validationEnsure the accuracy and integrity of donor data within Deloitte’s Clients’ Raiser’s Edge databases, including input, output and technology management.Carry out data analysis in support of program optimization on behalf of Deloitte’s Clients using Raiser’s Edge.Investigate any Raiser’s Edge system errors and/or problems, identify possible causes, resolve issues and communicate procedures to rectify them.Provide support and instruction on Raiser’s Edge to other Deloitte staff.Take on additional duties as required.Integrate and improve upon existing business processes related to data management applications for all departments

Lead Pan Canadian initiatives to improve efficiency in day to day operational processes where applicable based on Regionally identified issuesLead Pan-Canadian database migration and upgrade efforts of greater size and higher complexity (online/off line)Work with Finance Leads to ensure CRA regulations are followed in all CRM systems Lead and trained all Regionally DBA on process and procedures to ensure data accuracy and efficiencyEstablish plans to integrate and improve upon existing business processes related to data management applications for all departments Monitor and administer the applications of business rules, policies, processes and procedures across all applications/systems Worked with and lead all data stakeholders for each application/system to improve and maintain business rules, policies, processes and procedures, making sure that any changes are approved and communicated as stated in the Data Governance StrategyManaged and assisted data assets to improve their quality and usability, including the administration of data quality standards by identifying and resolving issues related to data qualityAct as liaison between Information Technology and all business units to ensure the quality, completeness and accuracy of data definitions are maintained and understood and that all changes are properly identified and communicated throughout the organizationBuilt and implemented model system to ensure data accuracy and validation regionally as well as nationally.Built Strategic Plan to improve data flow and build efficiency throughout organization Assists in the evaluation and design of data architectures and system data flows, including processing and control points, transformation points and reconciliations that can adequately support the overall enterprise architecture and business needs of CBCF

Specialize in Raiser’s Edge consulting with clientsProvide solutions to clients ranging from data cleanup, process improvement, implementation and integration of new technology, reporting and data miningMake independent decisions related to customizing solutions for the client with The Raiser’s EdgeTrack case work in SalesforceIdentify inconsistencies, manage global changes and additions to Raiser’s EdgeInteract with both clients and staff to customize projects according to clients requests with Raiser’s EdgeLead key aspects of the overall Raiser’s Edge management and training to satisfy our clients’ needs for increased fundraising, reduction of costs, and strengthened constituent relationshipsBuild on-going relationships with clients mainly from the not-for-profit, health care, and educational sectors

Update and create record in Raiser EdgeMonitor and audit data in order to main integrity of databaseDevelop and print receiptsProduce various reports for each departmentEnsure technical stability of Raiser EdgeAnalyze and improve tracking and reporting systemsCreate mailing list, constituent giving reports, financial summaries and campaign/appeal analysisTrained staff members on Raisers Edge and performed troubleshooting on desktop and software issue, along with other computer related problems

Provide full support for Raiser’s Edge at the systems level and at the application levelUpdate and create Crystal ReportsProduce reports at the request of managementMonitor, audit, and provide data clean-up reports/ tasks to data entry staff in order to maintain the accuracy, consistency and integrity of the volunteer databasePerform application upgrades and/or patches as requiredEnsure technical stability of the applicationEnsure integration with other related applicationsLog and document all technical modifications

Resolve incidents from OLG customers meeting established SLA targets either through first call resolution or use of SMS or other equivalent remote control toolsMake recommendations on incident management process improvements Monitor incidents for inclusion into knowledge database and document knowledge entries based on established procedures and processesProvide management reports on incident, service level and call volume trends Perform work tasks consistent with all procedures, policies and security requirements as defined by the IT Service Centre department and OLGEscalate incidents to appropriate Incident Manger on duty for all critical and high incidentsWorking with outsourced field maintenance vendor, provide documentation, knowledge and technical support to technicians across the province of Ontario

Setup and installed hardware and software for laptops, desktops and local printers Performed required hardware and software upgrades Provide 1st and 2nd level support on PC hardware and software Performed regular follow-ups on open/pending work orders in Track-It and provided prompt updates to open work orders chronologically with clear details of any changes or updates Responsible for communicating hardware and software changes for Track-It inventory Documented and processed surplus equipment Consulted with Lead PC Technical Specialist as technical needs arise

Provided 1st and 2nd level support to inquiries and problems by ensuring timely and appropriate actions to technical issues which include supporting desktop computer, operating systems and software application, installation, configuration, troubleshooting, and maintenance of PC hardware, printers, scanners, modems, and network printers Set up workstations and laptops for new employees along with setting up PCs for classrooms and computer labs for all three education centers; 500+ users; configured systems, ensured network connectivity, and installed and tested hardware and software Developed/conducted end user training for individual and/or group instruction at the three branches on various operating systems, a range of commonly used software application and network related issues Conducted research, testing and evaluated new products along with identifying potential incompatibilities that led to alternative system purchases Regularly maintained of the email server, maintaining technology inventory and maintained backups of servers on a daily basis Resolved system slow-down issues through network migrations, reconfiguration, integration and troubleshooting Developed and published Crystal Report's in a Citrix environment for daily use by administration in a web based environment Printed mailing labels, envelops, pledge reminders from Raisers EdgeImported and exported data that we needed in all formatsControlled which users had access to data to ensure data integrity