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Divyesh Lad Email & Phone Number

ICT User Support Technician at Leicestershire Fire and Rescue Service
Location: Leicester, England, United Kingdom 7 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Leicestershire Fire and Rescue Service
Role
ICT User Support Technician
Location
Leicester, England, United Kingdom
Company size
251 employees

Who is Divyesh Lad? Overview

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Quick answer

Divyesh Lad is listed as ICT User Support Technician at Leicestershire Fire and Rescue Service, a with 251 employees, based in Leicester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Divyesh Lad.

Divyesh Lad previously worked as Service Delivery Mobile Engineer at Allvotec and Deskside Field Support Engineer at Daisy Group. Divyesh Lad holds Bachelor Of Science (Bsc), Computer Technology/Computer Systems Technology from De Montfort University.

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Email format at Leicestershire Fire and Rescue Service

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Leicestershire Fire and Rescue Service

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Profile bio

About Divyesh Lad

I was a field engineer with over 12 years experience providing 2nd line Desktop Support to end users primarily on site and remotely. Over the years I've supported organisations that have included the Department of Health, Brakesgroup, Intertek, National Grid and the UK Border Agency to name but a few. I have a genuine interest in engineering and technology, both mechanical and electrical. If it flies, drives or contains a capacitor I'm most probably going to be interested. Nothing quite beats the satisfaction I get from fixing something that wasn't working! I have a friendly relaxed approach thanks to the time I spent in a retail setting and I'll call upon all the skills, experience and tools I have at my disposal in order to deliver the best customer service I possibly can. I have forged excellent relationships with my fellow colleagues, service delivery managers, customer support teams and most importantly the end users.I'm now proud to say that I've now found an absolutely amazing job working with a fantastic team at the Leicestershire Fire and Rescue Service.

Current workplace

Divyesh Lad's current company

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Leicestershire Fire and Rescue Service
Leicestershire Fire And Rescue Service
ICT User Support Technician
birstall, leicester, united kingdom
Website
leicestershire-fire.gov.uk
Employees
251
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7 roles

Divyesh Lad work experience

A career timeline built from the work history available for this profile.

Service Delivery Mobile Engineer

Allvotec

East & West Midlands

Daisy Partner Services division became Allvotec in 2019. Role unchanged.

Jul 2019 - Oct 2021

Deskside Field Support Engineer

Daisy Group

Field Based

Phoenix IT acquired by Daisy Group.TUPE transferred, role unchanged.

Jul 2015 - Jun 2019

Deskside Field Support Engineer

Phoenix (It Infrastructure Services)

Northampton, United Kingdom

Contracts included - Anglian Water, Atos, Ashland, Brakesgroup, Department of Health, Intertek, ISS, English Heritage, UK Border Agency, OH Assist, National Grid, Siemens, TUI, WSP.Resolving incident and problem tickets on end user hardware and software according to SLA, contract guidelines, and users physical location on all tickets that cannot be resolved remotely via a Deskside visit.IMAC requests with a full user handover and induction which would include the setup of laptops, desktops, phones, tablets, printers and peripherals. Providing resource for RFS projects.Providing holiday cover / backfill for 2nd line desktop support team members on sites with a contracted permanent IT presence.Weekly surgery or Tech Bar cover.Smart Hands / eyes on the ground on calls raised for site visits with a P1 SLA.Creating and updating of documentation for engineers knowledge base / Sharepoint.

Jan 2009 - Jun 2015

2Nd Line Desktop Support Engineer

Phoenix It Group (Now Part Of Daisy Group)

United Kingdom

PUNCH TAVERNSIMAC requests on laptops, desktops, printers and peripherals.Resolving logged 2nd line incident / problem tickets according to SLA or priority either remotely or directly at the users desk.System Imaging, rebuilding and diagnostics.BAU Active Directory, MS Exchange & VPN admin (creating user accounts, amending user group memberships and permissions, mailbox admin and password resets)Printer Queue management.Server Backup Tape housekeeping.Management of free space on file and print servers.Blackberry BES Server and Handset Configuration.Asset Inventory ManagementDesktop / Laptop Hardware repairs

Jun 2008 - Jan 2009

Field Service Engineer

Icm

Field Based - East & West Midlands.

Carrying out on-site hardware break fixes for PC’s, laptops, laser printers, and servers.Carrying out on-site repairs for in-warranty HP equipment (HP APS certified)System rebuilds and rollouts.Technical vetting of calls to determine engineer and parts requirements.

Mar 2006 - Jun 2008

Expert Advisor

Currys

Leicester, United Kingdom

Part Time from Aug 1998 - Jan 2002, full time from then onwards.Providing expert level advice on Television / AV and Computer EquipmentCarry out installations of PC / TV and AV equipment in customers’ homes.PC Upgrades and Repairs for consumer branded computers(Packard Bell, Compaq, Acer, MSI)Customer Services role which included liaising with consumer public, distribution network, and manufacturers.Managerial authorisation to carry out refundsAssist in the merchandising of department and store.

Aug 1998 - Mar 2006
Team & coworkers

Colleagues at Leicestershire Fire and Rescue Service

Other employees you can reach at leicestershire-fire.gov.uk. View company contacts for 251 employees →

AH Anthony Hilsdon Anthony Hilsdon Colleague at Leicestershire Fire And Rescue ServiceGreater Leicester Area, United Kingdom View → JG Jacqueline Green Jacqueline Green Colleague at Leicestershire Fire And Rescue ServiceUnited States View → JO John Ong John Ong Colleague at Leicestershire Fire And Rescue ServiceLeicester, England, United Kingdom View → YC Yvette Cowley Yvette Cowley Colleague at Leicestershire Fire And Rescue ServiceLeicester, England, United Kingdom View → SL Sally-Anne Lees Sally-Anne Lees Colleague at Leicestershire Fire And Rescue ServiceMoira, England, United Kingdom View → GP Geoff Peart Geoff Peart Colleague at Leicestershire Fire And Rescue ServiceLeicester, England, United Kingdom View → MM Matthew Mcmullan Matthew Mcmullan Colleague at Leicestershire Fire And Rescue ServiceGreater Leicester Area, United Kingdom View → PW Paul Weston Paul Weston Colleague at Leicestershire Fire And Rescue ServiceLeicester, England, United Kingdom View → DE David Eldridge David Eldridge Colleague at Leicestershire Fire And Rescue ServiceLeicester, England, United Kingdom View → JW Joe Warren Joe Warren Colleague at Leicestershire Fire And Rescue ServiceLeicester, England, United Kingdom View →
2 education records

Divyesh Lad education

A Level, Graphic Design; Computing; Photography

Regent College, Leicester
FAQ

Frequently asked questions about Divyesh Lad

Quick answers generated from the profile data available on this page.

What company does Divyesh Lad work for?

Divyesh Lad works for Leicestershire Fire and Rescue Service.

What is Divyesh Lad's role at Leicestershire Fire and Rescue Service?

Divyesh Lad is listed as ICT User Support Technician at Leicestershire Fire and Rescue Service.

Where is Divyesh Lad based?

Divyesh Lad is based in Leicester, England, United Kingdom while working with Leicestershire Fire and Rescue Service.

What companies has Divyesh Lad worked for?

Divyesh Lad has worked for Leicestershire Fire And Rescue Service, Allvotec, Daisy Group, Phoenix (It Infrastructure Services), and Phoenix It Group (Now Part Of Daisy Group).

Who are Divyesh Lad's colleagues at Leicestershire Fire and Rescue Service?

Divyesh Lad's colleagues at Leicestershire Fire and Rescue Service include Anthony Hilsdon, Jacqueline Green, John Ong, Yvette Cowley, and Sally-Anne Lees.

How can I contact Divyesh Lad?

You can use AeroLeads to view verified contact signals for Divyesh Lad at Leicestershire Fire and Rescue Service, including work email, phone, and LinkedIn data when available.

What schools did Divyesh Lad attend?

Divyesh Lad holds Bachelor Of Science (Bsc), Computer Technology/Computer Systems Technology from De Montfort University.

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