In my role as Systems Administrator:For timely patching of over 2000 Windows/Linux servers, I leverage HCL Big Fix and RedHat Ansible Tower while collaborating with the internal security team.I play a key role in eliminating high vulnerabilities highlighted in security assessments.I also provide technical support to disable several cipher vulnerabilities in over 1000 servers with limited downtime through task automation.My key accomplishments include:• Improved the visibility of our assets from 40% to 90%, which also increased compliance/KPI score.• Resolved and closed 100% of tickets within a set time while ensuring accomplishment of helpdesk's SLA.• Engaged with monitoring team and application owners/developers for troubleshooting and root cause analysis in Windows Server environment across multiple hosting platforms, including local datacenter, VSphere, and AWS.

In my role as System Analyst:I managed the windows server environment on Dell EMC server architecture and maintained high availability as well.For the seamless provision of workstation and file system privileges to end-users, I administered active directory and steered the team's efforts.I deployed campus-wide physical access control in alignment with the current systems.For successful completion of projects and new solutions, I collaborated with cross-functional teams and streamlined operational activities.I identified and resolved operating system and application security issues in workstations and servers.I also maintained and deployed a VMware environment, including VM/ESXi host deployment, disaster recovery, and backups.My key accomplishments include:• Delivered training along with escalated tier 2/3 support on root cause analysis to desktop system analysts.• Provided maintenance support for on/offsite backup solutions, which increased the number of servers.

In my role as Desktop System Analyst:I played a vital role in improving the management and usage of laptops, desktops, IP phones, and radios along with MS Office 365.I developed master images for laptop/desktop deployment and managed ERP / server tapes backup.To reduce the time from request to deployment, I established a new system to deploy new user systems.I enabled monitoring of over 100 kiosks by implementing a tracking solution to display KPI / production metrics and resolve issues in a set time.To expand the company, I identified technology needs and procured as well as installed hardware.My key accomplishments include:• Accomplished security compliance by 97% via Windows updates, antivirus, and firewall activation, and creation of Nexthink system monitoring tool-KPI security reporting.• Cut operating costs by $30K via introduction of a process to audit cellphone usage and cancel underutilized/unused lines.• Directed several migration projects such as Motorola DTR to Motorola XPR and Win 7 to Win 10.