Divyesh Patel Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

• Zscaler Proxy Server management and support.• Troubleshooting and resolution of incidents, working to critical SLA’s. Joining Conference calls to solve the issue with the customer.• Migration and Implementation of customer configuration from other security services to zscaler services.• Identify customer existing configuration and provide a feasible solution to customer.• Handling day to day support calls and emails with customer spanning across India.• Troubleshooting complex network to identify issues related to area.• Configuration ZPA APP Connector and Private Service Edge.• Configuring ZIA and ZPA rules based on customer requirement.• policy model: Offers a rules-based, attribute-driven policy model for creating flexible and business-relevant access control policies.

Surat, Gujarat, India

 DNS {Primarily and Secondary Server, ZONE Creation}, create forward lookup and reverse lookup zone. Active Directory (AD DC, AD RMS, AD CS) , user creation, modification. Given folder permission and per requirement read write permission. FSMO Role Transfer method, User Permission, Group policy creation and apply based on policies and guidelines provided , DHCP Server , scope create and reservation PRINTER SERVER, add LAN printer driver, role, and printer. Give permission as per requirement. Windows Backup, Veritas NetBackup. Create job , backup and restoration WDS (Window Deployment Service), DFS (Distributed File System) Management) Installation and Configuration of VMwareESXi 5.x, & 6.x ( VCenter Server, VMotion, HA, Fault Tolerance, Clone, Templates.) Theoretical Knowledge of SCCM Server, Virtualization, Hyper-v, create host , and VM ( virtual machine) Create Documentation for keep record of assets, including hardware and software, resources and some critical setup or that’s login credentials. Prepare monthly performance charts and advise management on current and predicted performance and capacity problem  Provides windows server systems architecture, administration, installation, optimization, problem isolation and resolution.  Hands-on knowledge on AWS and Microsoft AZURE.

Surat Area, India

Installation and Configuration of DNS, Active Directory, GPO Configure, DHCP, User Rights, ACL, Windows Backup, Installation and Configuration of VMware ESXi 6.7 ( VCenter Server, VMotion, HA, Fault Tolerance, Clone, Templates.)  Knowledge for Installation and configuration Server Role and Features (DNS {Primarly and Secondary Server, ZONE Creation}, Active Directory, FSMO Role Transfer method, DHCP , IIS Web ServerWindows Backup, FTP Server, Terminal Services, Remote Desktop Services, RAID Configuration, WDS (Window Deployment Service),DFS Management) Installation of Server Operating System (Microsoft Server 2008 to 2012, Red Hat Server) Installation of Client Operating System (Microsoft 2007, Microsoft 2010, and Microsoft XP)Monitoring and Maintaining Network Server Such as File Server, Database Server, DNS, and Active Directory Server. Monitoring Network traffic and resolve as per the situation. Knowledge Tools: - Team Viewer, AMMY Admin, ANYDESK, IPMessanger, SKYPE, Theoretical Knowledge of SCCM Server, SQL Server, Virtualization, Hyper-v,  Knowledge of Antivirus (Quick Heal Admin Console, ESET Admin Console). IBM and HP Server Hardware and Software Installation, Configuration, Hardware Updgadation and Troubleshoot. Installation and Configuration of FortiGate (E30) Firewall set up. Create Documentation for keep record of assets, including hardware and software, resources and some critical setup or that’s login credentials.

Surat, Gujarat

IBM Server Hardware and Software Installation, Configuration and Troubleshoot. N-Computing installation and configuration. Network (LAN/Wi-Fi) diagram and implementation. Stretcher cabling. Knowledge of Hyper-V and VMWARE ESXi Server installation and configuration Knowledge of Firewall set up. Knowledge of DNS, Active Directory, GPO Configure, DHCP, User Rights, ACL. Tools: - ESupport for Call Management Database software. Knowledge of Mail Server Installation and Configuration(MS Exchange Server 2003 & 2007, Zimbra Mail Server). Tools: - Remedy SQL, Team Viewer, AMMY Admin. Knowledge of SCCM Server. Knowledge of Antivirus (Quick Heal Admin Console, Symantec End Point, MacAfee Server, etc…)

Kolkata, West Bengal

 Knowledge of Server OS (Windows Server 2012, 2008, 2003, REDHAT, etc…) Knowledge of Client OS ( Windows 2008, 2007, XP, REDHAT & FEDORA) Software installation. (MS SQL Server, Oracle, IBM DB2, etc…) User Rights (Folder Access, SQL database permission, Printer Access, etc…). Application related troubleshoots. Network Printer configuration. VC (Video Conference) set up. Network LAN / WAN set up. Microsoft Outlook Configure. VNet (Cisco/Nortel IP Phone) install and configure.