Experienced Technical Support Lead Engineer specializing in the cyber security domain, proficient in leading and managing technical support teams. Well-versed in troubleshooting complex technical issues, delivering exceptional customer service, and ensuring timely resolutions. Skilled in incident management, resource allocation, and meeting service level agreements (SLAs). Demonstrated leadership abilities in mentoring and training team members, optimizing performance, and driving high customer satisfaction. A collaborative approach to streamlining support processes, enhancing operational efficiency, and fostering cross-functional collaboration. Technical expertise includes Information Security design and implementation, hardware/software configurations, team leadership and development, and Cyber Security assessment and mitigation. Holds a Master of Science degree in Information Technology and Microsoft Certified Professional certification.
Listed skills include Servers, Windows Server, Network Administration, Operating Systems, and 36 others.