• Supervise building maintenance and site staff.• Repair building deficiencies. • Maintain Trade - Strata relationship. • Collaborate with property management company to ensure proper functioning. • Document reports and maintain fund tracker. • Resolve emergency situations related to fire, water leaks and security. • Improve communication channel among stakeholders involved for strata.

• Processed everyday banking requests. • Leveraged technical systems available within Member Services Centre (MSC) to provide efficient and quality service to member.• Achieved established sales and service standards to meet member’s needs. • Processed referrals for lending and wealth management teams as per member’s request. • Provided trusted advice for financial literacy among members.

• Supervised building maintenance and site staff.• Repaired building deficiencies.• Visited multiple sites in Lower Mainland area for SOP review. • Maintained Trade - Strata relationship. • Resolved emergency situations related to fire, water leaks and security. • Improved communication channel among stakeholders involved for strata.

• First point of contact for residents in building.• Completed 450 hours of Practicum. • Improved office management with pro-active results.• Resolved multiple emergency situations related to fire, water leaks and security. • Improved communication channel among stakeholders involved for strata. • Managed accounts receivable for amenities.

• Processed end-to-end customer service.• Managed cash transactions of the store.• Managed stocking of articles on floor and operations.• Provided quality customer service for perfect shopping experience.• Managed cash ordering and closing of the store.

• Managed phone communication with previous and existing clients.• Maintained records of all external & internal communication. • Conducted follow-ups with regard to payments.• Coordinated internally to confirm receipt of payments. • Determined procedures, ensured smooth communication and operation. • Maintained information filing system and managed systems accordingly.