Diane Wilson Email & Phone Number

Clearwater, Florida, United States

O'Fallon, Mo

Provided support to analysts by responding to invoice requests and reconciling customer’s accounts. Worked with Sales, Customer Financial Services and the Legal department to prepare settlement letters to present to the customer. Set up media preferences on wholesale accounts within the company. Managed Business Telecommunications accounts by reconciling, collecting past due balances, along with completing account research. Reviewed and submitted past due accounts for suspension and eventual disconnect. Selected as the Subject Matter Expert in a Six Sigma project to improve collection processes. Worked with account teams and internal departments to resolve complex customer issues.

United States

Greeted customers, scanned groceries for purchase, and assisted with any of their questions in a friendly manner.

Placed outbound telephone calls to debtors and arranged effective repayment plans on outstanding debts.

Assisted customers with purchases and returns. Met and exceeded sales goals individually and as a team. Promoted customer loyalty by securing credit card applications.

Analyzed resident needs, interests, and lifestyles to maintain a positive, satisfying living environment. Organized and implemented activities to fit the needs of the senior residents. Encouraged resident participation in planned events. Assisted senior residents with their meals. CPR certified.

Answered calls on benefits and eligibility. Researched and provided status on claims.

Hired as a Customer Service Representative, worked in the position for 4 years. Administered and enforced resolutions for mortgagors when escalated to supervisory level. I moved to the Research Services department and directed written inquiries from mortgagors. Promoted to the Correspondent Lending division and performed a wide spectrum of duties that included outgoing wires, managed accounts payable, tracked and directed issues for resolution.

Maintained quality service levels as a bank teller and promoted to Member Service Representative. Analyzed and explained issues from members in an inbound call center. Identified and solved problems with member’s bank accounts.

Recruited by Brown Shoe for management position after working as a sales associate for 6 months at Macy's. I trained and motivated sales crew to meet store goals. Controlled inventory and provided merchandise reports as feedback to management. I led the store to exceed goals and earned the President's Club Award.

Bachelor Of Arts, Communications Major, Psychology Minor

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Education record

Certified Health Coach At Optavia