Dixa Patel Email & Phone Number

Brisbane, Queensland, Australia

Canada

• Actively supported firmware management for fortigate firewall. Conducted systematic risk and vulnerability assessments to identify and address potential issues prior to the release of each firmware patch into the production environment.• Diligently reported any identified issues through Mantis tracker, facilitating quick and effective resolution to maintain the security and integrity of the security operations.• Ensured that any design changes or new feature to the firewall functionality underwent thorough verification to guarantee adherence to security operations standards, providing a secure and reliable infrastructure.• Collaborated in the development and upkeep of the firewall’s web & cloud application by executing manual and automated testing, using tools like Robot framework, Selenium, Tcl and Python to ensure key controls were effectively implemented across the software development lifecycle.

Ontario, Canada

On-call support for re-connection / disconnection of various IT devices (Cisco Phones, Desktops, Laptops), Re-organize cabling for IT infrastructure as per needs

Ahmedabad, Gujarat, India

Providing technical support remotely for Cyberoam and Sophos firewall by communicating with clients across the globe to understand the depth of technical issues related to VPN (IPSec, SSL), IPS, web & application filter etc.Guide customers by providing relevant documentations for new deployment/migration/firmware update/backups of firewallMaintain case closure with proper documentation of cases on regular basis Ensuring customer satisfactory resolution by receiving assertive feedback

Vadodara,India

Proactively manage end customer's request received through email/Phone call for technical assistance or RMA (Hardware replacement). Manage RMA cases , follow proper escalation process with appropriate vendors (Cisco, Ruckus, Sophos, and Extreme etc.) to provide timely delivery of hardware replacement under either warranty or contract.Remote Access Support for troubleshooting of basic LAN/WAN issues including Switching, Routing, Trunking, VLANs, Firewalls, Remote Access and other network related issues.Switch/Router IOS upgrade, Wireless Controller firmware Upgrade, Switch Hardening ActivitiesTroubleshooting of basic wireless related issues including Access point, Wireless Controller, Zone director etc.,Prepare Wireless Survey Report before deploymentWell-Versed with various Cisco Partner Tools CSCC, CCW, Cisco Warranty Checker, Cisco SalesConnect etc.Maintaining all records and documents in an accurate, concise and articulate way including but not limited to RMA and Troubleshooting Request ticketsBeing an effective interface between Customer, Internal Teams and Vendors, ensure timely response, integrity & transparency for each activitiesPrepare accurate, brief and clearly written documents tailored to customer needs and expectations whenever required.

Gandhinagar, Gujarat

Subject: Scene Change Detection Based Multiple Video Watermarking for Video Broadcasting & Monitoring ApplicationSoftware: MATLAB

Master Of Science - Ms, Internetworking

Bachelor Of Engineering - Be, Electronics & Communication

Master Of Engineering - Meng, Electoronics & Communication