Dixie Boyd Email & Phone Number

Protland, Oregon

• Procurement Representative (Temporary Position) Portland, OR
• Complied, maintained, filed and tracked various invoices received for the county from various county health clinics and dental offices
• Proficient with Microsoft Word Suite including Microsoft Word, Excel and PowerPoint
• Managed purchase orders throughout the process.
• In charge of ensuring all invoice issues are resolved with end result of short payment.
• Manage office assistant to add and structure purchase orders to meet standard contract language. Also faxing sensitive documents and filing.

Portland, Oregon

• Determine requirements by working with providers.
• Answering inquires regarding Medicaid benefit coverage. Advising if prior authorization would be required for upcoming surgery, Preventive labs and DME equipment and Pharmacy..
• HIPAA compliant in the Federal guidelines in maintaining patient confidentiality and ensuring patient sensitive information.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
• Maintain call center database by entering information gathered from the 70 plus calls a day.

Portland, Oregon

• Customer Service Representative (Temporary Position)Portland, OR
• Answer telephone inquiries in a call center setting promptly answering, screening, and processing medical service requests and telephone inquiries regarding benefits Medical, Dental, DME, and copays, with strict.
• Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction.

Portland, Oregon

• Answered all client and customer calls, guiding them by sorting their queries.
• Received clients politely and greeted them to leave a positive image of the business.
• Assisted with payroll and all major social events for the company
• Collected and distributed all mail as well as scheduling pick up times for UPS,Fedex and DHL
• Placed orders for all front office supplies and equipment.

Portland, Oregon

• Determine patients' financial status and make arrangements for financial aid programs.
• Guide and assist patients regarding financial assistance programs.
• Identify potential financial assistance programs for patients.
• Guide patients through the application processes.
• Develop affordable payment plans for self-pay patients.
• Ensure reimbursement is obtained for medical services provided for non-insured and under-insured patients.

Portland, Oregon

• Assisted Patients. Providers and Insurance companies with questions regarding Hospital and Clinic billing.
• Established contacts with new and existing customers as per the direction of the supervisor.
• Escalated important and serious matters to the seniors.
• Transferred urgent calls to the required departments correctly.
• Assisted the non-insured and those with large balances after insurance paid with financial information to see if they would qualify for financial assistance.
• Setting up payment arrangements for self-pay patients.

Education record

Medical/Clinical Assistant