Dixie Boyd Email & Phone Number

Protland,Oregon

Procurement Representative (Temporary Position) Portland, OR• Complied, maintained, filed and tracked various invoices received for the county from various county health clinics and dental offices • Proficient with Microsoft Word Suite including Microsoft Word, Excel and PowerPoint• Managed purchase orders throughout the process.• In charge of ensuring all invoice issues are resolved with end result of short payment.• Manage office assistant to add and structure purchase orders to meet standard contract language. Also faxing sensitive documents and filing.• Maintain a positive work atmosphere by behaving and communicating in a positive, supportive and enthusiastic manner

Portland, Oregon

• Determine requirements by working with providers. • Answering inquires regarding Medicaid benefit coverage. Advising if prior authorization would be required for upcoming surgery, Preventive labs and DME equipment and Pharmacy..• HIPAA compliant in the Federal guidelines in maintaining patient confidentiality and ensuring patient sensitive information.• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfill requests by clarifying desired information; completing transactions; forwarding requests. • Maintain call center database by entering information gathered from the 70 plus calls a day.

Portland, Oregon

Customer Service Representative (Temporary Position)Portland, OR • Answer telephone inquiries in a call center setting promptly answering, screening, and processing medical service requests and telephone inquiries regarding benefits Medical, Dental, DME, and copays, with strict adherence to HIPPA confidentiality agreements, policies and procedures. • Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction.

Portland,Oregon

• Answered all client and customer calls, guiding them by sorting their queries.• Received clients politely and greeted them to leave a positive image of the business.• Assisted with payroll and all major social events for the company• Collected and distributed all mail as well as scheduling pick up times for UPS ,Fedex and DHL• Placed orders for all front office supplies and equipment.

Portland, Oregon

• Determine patients' financial status and make arrangements for financial aid programs.• Guide and assist patients regarding financial assistance programs.• Identify potential financial assistance programs for patients. • Guide patients through the application processes. • Develop affordable payment plans for self-pay patients. • Ensure reimbursement is obtained for medical services provided for non-insured and under-insured patients.• Complete all necessary paperwork in a timely manner.

Portland, Oregon

• Assisted Patients. Providers and Insurance companies with questions regarding Hospital and Clinic billing.• Established contacts with new and existing customers as per the direction of the supervisor.• Escalated important and serious matters to the seniors.• Transferred urgent calls to the required departments correctly.• Assisted the non-insured and those with large balances after insurance paid with financial information to see if they would qualify for financial assistance.• Setting up payment arrangements for self-pay patients.

Education record

Medical/Clinical Assistant