Dixie D. Email & Phone Number

Orlando, FL, US

United States

• Monitors multiple types of Land Mobile Radio (LMR) systems to support firstresponders in the State of Florida and 9 other locations, including Canada.
• Provides Tier 1 and 2 customer support for troubleshooting and tracking allsystem issues and escalates to internal resources when necessary.
• Generates and dispatches work orders to internal sources and vendors(generator, HVAC, etc) using AMMS to service providers to keep systemsoperational.
• Create documents pertaining to the SLERS 2 system upgrade, alarms, andpreventative maintenance.

• Ordered laptops, software updates and upgrades for new andexisting employees for 12 lines of business within Bank of America.
• Scheduled new hire laptop setup calls on a weekly basis.
• Monitored a shared email for any urgent changes or issues.
• Updated excel spreadsheet daily, including updating formulas whennecessary.
• Created 12 how-to guides when it comes to laptop ordering, scheduling,requesting inventory, and how to update/use Microsoft excel spreadsheets.

San Diego, California, United States

• Install and configure the newest unmanned software in the training and real-world environment.
• Test software for any faults and report all findings to software development team.
• Train new employees on unmanned system and security measures to ensure deployments are following correct protocols.

San Diego North Island

• Accountable for day-to-day technical support including Windows OS, NMCI specific programs, and hardware to meet user needs.
• Complete 95% of incoming tier I calls within the first 10 minutes of interaction.
• Activate 100+ SIPR accounts a month by using proper security protocols.
• Trained 8 new employees about the importance of security protocols and time management.
• Resolve issues with teleworking/non-teleworking clients including connectivity issues, software malfunctions, and OS updates.
• Teach end users about preventative measures to have their NMCI machines working at their full potential.

USNS Trenton

Deployed to the USNS Trenton and worked as a System Administrator for the Navy personnel on board. Worked side-by-side with the civilian System Administrators to make sure all radio and internet to ensure connectivity

Multiple Navy/Marine Installations

-Traveled to different military bases within the US and fully installed computers, transferred data, performed upgrades, and handled deployments.-Assembled, configured and installed desktops, laptops, and workstations along with installing their peripherals.-Maintained, monitored and operated hardware, software, and networks on NMCI (Navy Marine Corps.

1755 Broadway

-Trained 16 new employees on all printing equipment, safety and procedures in the production center.-Managed over 12 employees on a daily basis.-Handled, stored and distributed cash register funds for opening and closing shifts.-Multitasked between assisting managers and copy center associates while tending to customers' needs in a timely manner.

Bachelor Of Science (B.S.), Criminal Justice

Information Technology

Studied the basics of computers and technology which included classes of CCNA, A+, and Windows OS.

Associate Of Arts (A.A.), Criminal Justice