Operations Manager
This position included more client interaction, as I was the one they spoke to directly about building schedules and payment collection. I maintained a tight follow-up schedule to check-in with clients as needed regarding questions or scheduling appointments utilizing Google Calendar for reminders about follow-up via call and email. Weekly schedules for my staff was one of my most important tasks, considering staff availability, coordinating student “teams” each week, and problem solving when… Show more This position included more client interaction, as I was the one they spoke to directly about building schedules and payment collection. I maintained a tight follow-up schedule to check-in with clients as needed regarding questions or scheduling appointments utilizing Google Calendar for reminders about follow-up via call and email. Weekly schedules for my staff was one of my most important tasks, considering staff availability, coordinating student “teams” each week, and problem solving when there was a call-out or last minute client cancellations. I am experienced in time-management for tasks, self-sufficient in my duties while balancing requested tasks, and keeping communication clear while providing updates. Other proficiencies include: joining client meetings to discuss policy and enrollment, helping clients find deals and savings, communicating with staff frequently regarding changes to the schedule, keeping the office presentable for clientele, managing employee time cards/payroll, providing technical support to staff and clients remotely and in person, and utilizing the Google Suites as an organizational tool. Show less
