Dixie Long Email & Phone Number

• Educate doctors and staff in retina specialty, ophthalmology and optometry practices on the Foresee Home AMD Monitoring Program and Monitoring Center.
• Assist staff in implementing a referral protocol by supplying appropriate resources, evaluating workflow and providing clear and consistent communication with office management and staff.
• Assisted in increasing referrals in territory by over 500% in 5 months.

• Provide Dark Adaptation education, comprehensive training, integration and optimization of the AdaptDx, AdaptDx Pro and AMD Excellence Program in optometry and ophthalmology practices.
• Customize training and integration programs to maximize clinical value and financial benefits.
• Assist practices with protocol and workflow to ensure maximum utilization.
• Enhance relationships and drive loyalty through exceptional communication, follow through and customer support. * 2019 Customer Service Award * 2021 Integrity Award

Western Region

Western Region

• Conduct new customer installations of the QuantifEye Macular Pigment Optical Density instrument, provide technical and sales training for a comprehensive line of nutraceutical products. Provide existing customer uplift.
• Provide excellent customer service through knowledge of products and clinical science with support of staff in instrument placement, patient flow, testing protocol and sales techniques.
• Accomplished in enhancing relationships and driving loyalty and sales through exceptional communication and follow up skills.

San Diego, CA

• Increased sales by successful implementation of TearLab Osmolarity System in high volume ophthalmology, optometry, and dry eye clinics.
• Provided exceptional customer service and cultivated client relationships to ensure continued business and increased sales.
• Provided comprehensive education, support, and regular follow up to assure that the TearLab laboratory testing devices were utilized to provide the maximum benefit to the practice clinically and financially.
• Assisted accounts with patient flow, device placement, reimbursement, and proper protocol for testing. * “Tear of Joy” Award for contribution to Southwest Area Feb. 2014 * Chosen for SHAPE team for input in shaping.

Corona, CA

• Assisted with patient care in ophthalmology clinic in refracting, pretesting, pre-operative, post operative examinations, surgical counseling to provide exceptional patient experience.
• Provided strong leadership and increased office productivity as office manager and staff educator.
• All LASIK patient pretesting, counseling, and conversion to surgery. Increased conversion rate and new patient referrals by credentialing with insurance plans, initiating patient thank you programs, follow up protocol.
• Increased referrals, leads and revenue by identifying and upgrading marketing and promotional materials which included the development of new patient education, customized presentation materials, and brochures.

Newport Beach, CA

• Primary LASIK surgical assistant and laser technician.
• Performed all LASIK consultations, evaluations, refractions, pre-op testing and scans, converted consult to surgery and followed through as assistant with patient post operative care.
• Provided comprehensive training to new staff.
• Increased referrals and leads by developing office forms and patient educational materials, coordinated the development of a customized LASIK brochure and credentialed the center with vision insurance plans for LASIK.
• Instrumental in the establishment and growth of this practice * Certified VisX S4 laser technician * Certified Intralase laser technician * Certified Bausch & Lomb Technolas laser technician

Temecula, CA

• Instrumental in the initial development of this center and growth of LASIK practice.
• Performed LASIK consultations and converted from consult to surgery.
• As LASIK technician prepared laser room for surgery, was surgical technician and assisted with post op care.
• Demonstrated strong leadership and organizational skills as staff supervisor.
• Lead the team as Laser Center manager and head of marketing.
• Increased leads, conversion rates and referrals by developing all in-house educational materials. * Certified Ophthalmic Technician * Certified VisX S4 laser technician * Instrumental in the initial development of this.

Hemet, CA

• Lead scrub tech in a busy cataract surgery practice, assisted in all ocular surgical procedures in accredited ambulatory surgery center.
• Performed all skills required of a certified technician, refractometry, biometry, ophthalmic photography, pretesting, special testing, etc.
• Exercised strong leadership skills in day-to-day clinic operation as back-office supervisor through staff performance reviews, monitoring patient and staff schedules in clinic and surgery, resolving employee issues.
• Coordinated refractive surgery seminars for community outreach and increased surgical referrals by providing exceptional patient care through excellent communication, education, and customer service skills. * Certified.